What are the responsibilities and job description for the In Room Dining Server position at Hôtel Swexan?
Who We Are
Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.
The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.
Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.
Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.
Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Summary
As an in-room dining server you will be responsible for the taking, entry, setting up, delivering and retrieving all food & beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction, and brand and company standards are met.
Core Responsibilities
- Maintain accurate set-up & delivery of all food & beverage orders to guest rooms in accordance with established guidelines and procedures on a daily basis. This includes polishing of glassware & silverware, folding/rolling napkins, setting up trays, stocking supplies, etc.
- Greets guests in a courteous and friendly manner while delivering order following Le Meridien guidelines and sophisticated style.
- Conduct floor sweeps to retrieve all food & beverage trays in order to maintain established sanitation guidelines.
- Set up and deliver all amenities to rooms in a timely manner.
- Inputs orders into a register at the point of sale and creates a check for each guest, to maintain accountability of all food & beverages served.
- Complete all shift side work as outlined.
- Respond to all guest needs, issues, comments, and problems in a timely manner to ensure exceptional guest satisfaction. Report any less favorable comments to immediate shift supervisor.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
We’re Excited About You If You Have
- Ability to communicate effectively both verbally and in writing.
- Positive Attitude with a team first mentality
- Ability to maintain high levels of professionalism; treat others with respect and consideration regardless of situation.
- Ability to manage difficult or emotional customers or situations; includes ability to respond promptly to guest requests.
- Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
- Basic knowledge of food & beverage or a passion for learning
- Ability to stand for long periods time and push-pull up to 25 lbs.
Requirements:
- Food Handlers & TABC
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