Turndown Room Attendant

Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

Hotel Swexan is seeking a Turndown Attendant to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests.

It is more than cleaning rooms, but rather having an eye for detail to ensure all guest rooms are clean and refreshed in the early evening, preparing the room for the guest to sleep in. The Turndown Attendant anticipates, customizes, and services guest’s needs before being asked and are knowledgeable about hotel offerings and amenities.

Responsibilities

• Follow proper payroll and key sign-out procedures.
• Keep all guest rooms/patios neat, vacuumed, mopped and dusted.
• Clean toilets, showers/tubs, countertops, sinks, mirrors, walls, and windows.
• Carry caddy, bucket, and vacuum from room to room.
• Carry linen, both clean and soiled, from guest rooms to landing areas.
• Remove trash from guest rooms to landing areas.
• Re-supply guest room supplies, including linen, amenities, and collateral.
• Make guest room beds.
• Fold and replenish guest room towels.
• Walk, stand, bend, squat, and lift throughout the entire shift. 
• Push/pull turndown cart.
• Requires the ability to lift up to 40lbs
• Communicate and answer guest requests.
• Ensure that all details of service are performed properly and that every guest receives the highest quality of service.
• Be well informed of all aspects of the hotel.
• Offer assistance to guests when requested or needed.
• Report any maintenance deficiencies to housekeeping.
• Assist in putting on bed skirts and turning mattresses.
• Employ proper use and maintenance of all equipment and supplies.
• Complete any project assigned by Housekeeping Leadership.
• Assists with responsibilities and duties in the absence or heavy volume in the areas of other public area attendants, house attendants and/or housekeepers.
• Reports anything or anyone suspicious and a Health and Safety hazard to a supervisor or Security 
• To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Hair should be clean and tidy. 

Qualifications

• 1-2 years’ experience in a luxury hotel preferred.
• Ability to understand and working knowledge of English. 
• Must be willing to work a flexible schedule in order to accomplish all major This may include some evenings, weekends and holidays.
• High attention to detail and customer service skills
• Candidates must have excellent personal presentation and interpersonal skills.