What are the responsibilities and job description for the Regional Operations Manager position at H-Wave?
Description
The Opportunity
H-Wave is seeking a dynamic Regional Operations Manager to lead our operations team. The ideal candidate will be a strong leader with a proven ability to drive results, inspire teamwork, and oversee the achievement of operational goals.
The Company
H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day.
For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life and improves the efficiency and success of physician offices with more satisfied patients.
When you join H-Wave, you become part of a tight-knit team dedicated to helping people live better lives while also supporting physicians in delivering top-tier care.
The Job
The Regional Operations Manager will report to the Sr. Regional Operations Manager of Authorizations and Collections and will be responsible for the oversight of the department to include team management, team and individual workflows, account management, authorizations, and collections processing. The manager will identify and support long-term and short-term goals of the team and drive, develop, and engage employees where team members are accountable for providing exceptional customer service internally and externally.
Duties and Responsibilities
- Lead team and cross-department meetings to collaborate on ideas and processes.
- Assist with escalated questions, troubleshooting, and research.
- Coach and develop team through monitoring, scorecards, and observations.
- Create tutorials, hold educational sessions, and mentor team members.
- Conduct monthly 1-on-1 meetings with employees.
- Process weekly and ad-hoc reports.
- Continuously improve internal and external processes.
- Mentor, train, and identify growth opportunities for the team.
- Manage hiring, retention, performance, and terminations of direct reports.
- Collaborate with Regional Managers to increase revenue through workshops.
- Update and train on policies and procedures.
- Analyze metrics, identify trends, and implement action plans for timely claims.
- Manage multiple priorities in a fast-paced environment.
- Handle escalated payor negotiations and maintain relationships.
- Educate on H-Wave home care program and its patient benefits.
- Stay updated on state laws and communicate changes to the team.
- Build relationships with carriers for authorization and collection.
- Negotiate lien settlements with payors.
- Establish strategic goals and evaluate outcomes.
- Report weekly activities to the Director of Authorizations and Collections.
- Perform other duties as assigned.
The Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) matching up to 6%
- PTO
- Flexible Spending Account
- Pet Insurance
Requirements
- Proven work experience as an operations manager (preferred) or similar role.
- Knowledge of organizational effectiveness and operations management.
- Self-directed, with excellent problem-solving skills and the ability to execute tasks in an efficient and timely manner.
- Detail oriented with excellent written and verbal communication skills.
- Strong planning organizational and interpersonal skills
- Must have a strong understanding of office administrative tasks and event planning.
- Must be a team player, work and communicate respectfully with other departments.
Salary : $60,000 - $75,000
