Lead Operations Processor for Customer Care Cash Applications

About this role: Wells Fargo is seeking a Lead Operations Processor. This job is responsible for activities that support the operational infrastructure, performance, and efficiency. In this role, you will: Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team Provide feedback and present ideas for improving or implementing processes and tools within Operations group Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation Prioritize work and provide daily work leadership and mentorship to team Provide training and technical guidance to less experienced staff Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Serve as a resource to other departments on transaction structure, documentation, and company policies Required Qualifications: 6 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge GAAP Accounting Quick learner Highly motivated individual who is able to work well independently and in a team environment Ability to recognize and escalate issues to management for any process breaches Ability to multitask to accomplish tasks and meet deadlines effectively Ability to work quickly & accurately while maintaining acceptable standards of workmanship Flexibility to stretch to accomplish projects timely MBA, CPA, CMA, CFA is an advantage Job Expectations: Bachelor’s degree in Finance and Accounting More than 5 years relevant working experience in the field of Accounting/Finance preferably in General Accounting, Accounts Receivable accounting, Loan accounting, Bookkeeping. 1 to 2 years experience in banking industry – Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization Business and accounting Skills (concept of Debit and Credit) Excellent English comprehension, written and verbal communication skills, and interpersonal skills Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines Strong Organizations skills - detail oriented Sound risk management mindset and good understanding of compliance Proficient in MS Office especially MS Excel Able to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eve Amenable to work on misdhift: 4 PM to 1 AM Internally known as Lead Operations Processor this role responsible for Reconciling the customers’ remittances received in various forms such as ACH, Check, Wires, Epay and Credit Card; make the necessary cash corrections or adjustments to the client’s account such as application of credit memos, refunding customer payments, reapplications and No Sufficient Funds processing; Manual on-line data-entry of invoices to update accounts receivable file as needed; Perform daily cash reconciliation. Lead Operations Processo will perform moderate to highly complex transactions, perform quality checks and escalate any issues or potential risk to Operations Manager, will act as a team lead, Subject Matter Expert and domain process trainer, share training feedback to manager, perform projects and ad hoc tasks as assigned by the manager. Responsibilities Cash Application Responsible for processing, monitoring and examining new invoicing received from clients to be posted in detail to the clients’ customer account receivables Correct, verify and post bank lockbox transmissions for client availability; Application of check and customer payments to the on-line accounts receivable file; Resolve and apply “on-account” payments; Manual on-line data-entry of invoices to update accounts receivable file as needed; Clerical tasks as needed; Assist in month-end closing procedures as needed; Serve as back-up for other department members; Serve as a subject matter expert with regards to all aspects of cash application on the system of record Responsible for processing, monitoring and examining new invoicing received from clients to be posted in detail to the clients’ customer account receivables Manage invoice processing email address to pull down pdf’s for printing and data entry Cash/Bank Reconciliation Reconcile the customers remittance and make the necessary adjustments to the clients account; Perform daily bank balancing of bank deposits to the system of records Posting End Date: 3 Apr 2025 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.