Securities Operations Representative for Brokerage Field Services

About this role: Wells Fargo is seeking a Securities Operations Representative. In this role, you will: Perform various operational tasks on complex securities that require general knowledge of unit functions and systems Support securities operations Identify ways to improve the overall process Perform moderately complex duties such as processing, researching inquires and reconciling transactions Review time sensitive documents Receive direction from supervisor and coordinate situations involving other departments Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2 years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: At least completed 2nd year in college all units or Graduate of Bachelor/Associate degree in any course Strong customer service experience (voice support) in the BPO/Contact Center (financial account) or Financial services industry Amenable to voice support role (inbound and outbound calls) Preferred background in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc) Wiling to work on permanent night shift schedule that follow US holidays Amenable to 100% onsite reporting in Five/Neo Building 31st Street Bonifacio Global Taguig City VOICE SUPPORT (Inbound): ACATS • Incoming and Outgoing ACAT status – This section is about providing status for the settlement date of the request and how long would they expect the transfer. Incoming and Outgoing ACAT reject – This section is about caller education on what is needed to be done to redo the transfer after being rejected. • Account Reactivation – This section is about providing an access to a Financial Advisor/Branch Manager for accounts that are in Z rep code (Account Restriction due to an Outgoing Transfer in process of FULL Outgoing transfer that has been processed) to obtain statement, facilitate trades, and or acquire temporary status for anything that they need to do on the account. • Incoming Procedure - Are usually walkthrough on how to submit a transfer request, check whether the assets that are being transferred are ACAT eligible and/or a product that is allowed to be received at Wells Fargo. Incoming Donor – inquiries regarding the delivering information of a gift. Non-ACAT Incoming and Outgoing Non-ACAT – This section is about ways to transfer assets manually. This is usually for assets that cannot be transferred via ACAT such as Annuity, Mutual Funds held at a non-ACAT company, and transfers that are coming from a non-ACAT eligible firm. Service Desk assists for questions such as status, reject reason, procedure, and paperwork requirements. Incoming Non-ACAT follow-up – This process is about taking information from the delivering firm regarding status of transfer and updating the account for information such as delivery date, additional documents needed, reject reason and/or incoming asset details. Once done, all information acquired will be placed in the scratchpad and/or send notification to the branch as needed. Contra Transfer Status – This section is about assisting inquiries from contra firm representatives though phone or e-mail support. Usual inquiries are Outgoing transfer status, residual sweep, timeframe, reject reason and transfer requirements. Posting End Date: 21 May 2025 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.