What are the responsibilities and job description for the Applications Engineer- Hardware position at H2Ok Innovations?
At H2Ok Innovations, we're leading the charge in cleantech innovation, reshaping process industrials and manufacturing to drive operational efficiency and sustainability for our world’s most foundational industries. Powered by our H2Ok AI Co-pilot models and state-of-the-art sensors, our solutions optimize facility performance across various processes, including process manufacturing, production, water management, energy reduction, and waste minimization. Based at Greentown Labs, North America's premier cleantech innovation community, we're a woman-founded startup backed by renowned investors like Construct Capital, 2048 Ventures, and Flybridge Capital. Our groundbreaking technologies have earned accolades and adoption from industry giants like Unilever, The Coca-Cola Company, ABinBev, and Mitsubishi Electric. We're committed to unlocking untapped data for our customers, empowering them to gain a competitive edge and create Industry 4.0.
As an Applications Engineer at H2Ok Innovations, you play a crucial role in being the primary liaison between our organization and our customers. You will work as a bridge between the sales, engineering, and management teams in the overall pursuit of customer success. We seek individuals who embody our core values: customer obsession, keen observation, creativity, resilience, and a relentless commitment to problem-solving. In this role, you will develop a deep understanding of our products to effectively tackle technical challenges, manage customer relationships, provide valuable product applications insights, and contribute to future use cases. You will be an integral member to the hardware team, advancing the capabilities that H2Ok Innovations can bring to its customers.
\n- Conduct market research through customer interactions, swiftly identifying significant customer challenges to inform product and business development strategies.
- Engage directly with customers to manage deployments, lead sample testing, implement products, and ensure hardware specifications are met.
- Understand how the processes work at a customer’s plant — e.g. reviewing diagrams, learning how their PLC system works, finding process variables of interest that may help our ML, understanding what processes are more critical to optimize, etc.
- Support and educate customers post-deployment, ensuring successful adoption and scalability within their enterprises.
- Deployment:
- Lead and coordinate installations, collaborating with Field, Hardware, or Software Engineers.
- Develop and execute processes for successful implementation and scalable roll-outs.
- Travel on-site if needed before, during, or after deployment, ensuring seamless integration of our IoT technologies within customer environments.
- Track deployment related deliverables and customer support requests (i.e. sensor installation, network configurations, PLC communication, site Q&A validations, etc.)Lead customer discussions regarding proper install.
- Advise on ideal locations to implement H2Ok technology with respect to data collection and physical constrictions.
- Applied Data Science:
- Analyze and draw insights from proprietary data sets, contributing to informed decision-making.
- Present data trends in a manner that shows value to the customer, with the ability to speak to technical and non-technical audiences.
- Product Design and Testing:
- Design product development guidelines based on customer and market needs, enabling the engineering team to align product features effectively.
- Conduct experiments and tests on products for customer readiness and compatibility with field samples/data.
- Communicate feedback and product feasibility to the team, contributing to continuous improvement and iteration.
- Ability to thrive in a fast-paced team environment with a high attention to detail and a keen eye for problem-solving.
- Enthusiastic, positive, proactive and driven attitude (e.g., Ethernet/IP, Modbus RTU, 4-20mA, MQTT) with a security-oriented approach.
- Experience in or willingness to learn Linux environments and Rasbian devices.
- Comfortable with Physics and Chemistry topics, especially spectroscopy, spectral sensing, and image processing, as well as basic chemical engineering concepts.
- Interest in sustainability and a startup environment, along with a strong technical grasp of engineering and science.
- Experience working on cross-disciplinary projects involving software and hardware development, IoT, data science, wet lab testing, sensors, data security, and electrical component design.
- Excellent soft skills for building relationships with customers at varying organizational levels.
- Mechanical or Electrical Engineering background - trained in problem solving to aid strategic thinking and can discuss technical requirements with factory process engineers
- Industrial engineering or manufacturing experience.
- Experience in networking and IT.
- Exposure to PLC or SCADA systems in a manufacturing environment.
- Bilingual (including Portuguese, Chinese, Japanese, French, or German) and can discuss technical requirements proficiently in multiple languages.
- Direct impact on product and culture.
- Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Disability, Transportation benefit, Health and Wellness benefit, and more.
- 401k plan with employer matching
- Competitive salary and bonus opportunities.
- Dynamic and inclusive work environment.
- Opportunities for growth and professional development.
- Access to Greentown Labs' extensive network of cleantech startups.
- Learn about our startup journey: Our Journey
- How we're combating climate change: AI-Powered Climate Tech
- A customer story: Ben & Jerry's uses H2Ok's precision automation to cut time & water usage
We recognize that even exceptional candidates may experience imposter syndrome. If you possess some, but not all, of the qualifications, we encourage you to apply. We're building a diverse team that values hard work, family, and personal well-being. At H2Ok, we celebrate inclusivity and diversity, striving to build a community that transforms manufacturing. Join us in our mission to make a difference.
