What are the responsibilities and job description for the Application Engineer position at H2scan Corp.?
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Job Description
Position Title : Application Engineer, Process & Safety (Gas Analyzers)
Location : Valencia, CA
Typically Reports to : Vice President Sales (Process & Safety)
Salary : $110-130K
About H2scan Corporation : H2scan was founded in 2002, and is headquartered in Valencia, California. H2scan helps our customers meet safety, regulatory and process control requirements in mission critical industries such as energy, utility, petrochemical, fuels cell and gas lines. We do that by providing the most accurate, tolerant and affordable continuous hydrogen sensors for monitoring of industrial processes that generate or use H2, including transformer condition monitoring. H2scan holds 33 patents and our products are sold in over 50 countries.
Job Description : The Sales Applications Engineer is a technical (and commercial) resource with a thorough understanding of how H2scan’s Hydrogen sensor and analyzer solutions meet the needs of our customers. Their primary function is to support the customer in the pre-sales period by providing an optimized product or solution that addresses the customer’s business need. Additional responsibilities include delivering product and application training, providing occasional after-sales support, and using acquired market knowledge to guide product roadmaps. This is an in-office (Valencia, CA), individual contributor role.
The Application Engineer will work closely with sales, marketing, R&D, and engineering to provide the best solution for our customers. They will assist in translating that solution into a compelling customer proposal. The role will focus on all applications served by our Process and Safety sensors and analyzers.
Essential Responsibilities :
- Has knowledge of the customer’s process and safety needs, proposes solutions for customers, and conveys those needs and trends back into the business.
- Gathers all the necessary customer application and gas environment information, and compiles H2scan proposals that meet their needs. Guides customers on the solution and how H2scan’s solution meets their immediate and lifecycle needs.
- Works with Sales, Customers, and OEMs to secure customer design wins with H2scan’s products.
- Supports quote proposals to customers by providing application designs to account teams.
- Contributes to sales presentations, as well as demonstrating solutions to customers (occasionally travelling to customer sites).
- Improves customer and vendor confidence through superior product knowledge.
- Identifies and communicates new sales potential at customers.
- Helps advance sales, supports tradeshows and industry events, writes white papers, and provides content for newsletters.
- Provides internal and external (customer) training on our products and how they address customer problems.
- Partners with H2scan employees to deliver a gold-class level of support to our customers.
- Is customer obsessed and drives that culture into the organization by holding people accountable to customer commitments. Escalates customer issues when necessary to appropriate H2scan management.
- Provides clients with technical support as needed, and relays information to H2scan’s development teams for ongoing maintenance and roadmap consideration.
- Perpetually shares learned experiences to advance group knowledge. Also provides customer feedback and application trends to marketing and product management teams.
- Supports testing of new or existing products to ensure they work in applications as intended.
- Maintains knowledge of competitor products, advancements in the Hydrogen industry, as well as sensing and analyzer technologies.
- Develops tools to automate the mapping of customer use-case environments to H2scan products.
Essential Qualifications, Skills & Experience :
H2scan is a growth-focused company with a bias for action and wants people with a passion to win. The successful candidate must be a self-starter, have a “get-things-done” mindset, think strategically and out of the box, but act tactically and in a structured way. The candidate is expected to drive results and will put the goals of the company ahead of personal objectives.
Benefits :
H2scan is an Equal Opportunity Employer
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Salary : $110,000 - $130,000
