Customer Service Specialist

Job Summary:

Provide exceptional customer service for all needs of the Santee Branch. Position works under minimal supervision. Communicate thoroughly with all departments, speak with customers in person, over the phone or by email and update the status of their parts orders. Receive and stock parts for work orders and for stock. Maintain and organize inventory shelves and shipping and receiving counter. Coordinate shipment and freight for parts coming into and leaving the branch. Check in/out units for rental department. Able to cover duties of the Branch Supervisor when needed.

Duties/Responsibilities:

• Service the customer.
• Track service parts orders from the factory and notify the customer for any delays or updates.
• Answer the phone with an inviting and positive attitude.
• Entering a customer’s order into the system accurately.
• Using provided resources to get the customer the correct part they need and providing the customer as much information as needed to understand their parts needs to the fullest.
• Track Full Service accounts, schedule and track parts usage.
• Assist in keeping the department clean and orderly.
• Check in and write up machines dropped off for service as needed.
• Assist and communicate closely with the Service Technician and Territory Rep.
• Communicate and work closely with all departments within the company.
• Attend and successfully complete training classes to maintain a high level of skill and knowledge
• Place parts orders for service dept. and customers.
• Receive and inspect all parts shipments.
• Stock parts on warehouse shelf.
• Assist service and parts departments with parts inventory control.
• Be a liaison for web site leads.
• Process all rental paperwor.
• Process credit card transactions.
• Drive up selling opportunities and build parts revenue
• Build parts revenue through new opportunities.
• Report high level concerns that do not meet our vision to Branch General Manager
• Provide supervision to achieve the highest levels of customer service, employee satisfaction, and profitability, and maintain TAP (Timely, Accurity and Positive) principles.
• Strong time management and prioritization skills.
• Establish and maintain positive long-term relationships with customers, suppliers, manufacturers, and business partners.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skiills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a fast-paced and at times stressful environment.
• Willingness to get dirty if needed to get the job done.
• Proficient with Microsoft Office Suite or related software.
• Ability to sit and/or stand for long periods of time.
• Constantly position self to perform needed repairs and installations.
• Frequently moves objects up to 50 pounds to work area when needed.
• Must be able to detect hazardous fumes.
• Must have and maintain a clean driving record
• High School Diploma or equivalent.

Preferred Skills/Abilities:

• Bilingual (English/Spanish).
• Bachelor’s degree.
• At least two years related experience.
• Experience using ERP or CRM systems.
• Experience in Salesforce.

At Haaker Equipment Company, our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. Haaker is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protect under federal, state, or local law. Haaker Equipment Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential function of a job unless doing so causes a direct threat to the individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation and/or if the accommodation creates an undue hardship to Haaker Equipment Company. Contact the HR Manager with any questions or requests for accommodation.