What are the responsibilities and job description for the Copy of Customer Service Advisor position at HAARSLEV?
The global population continues to rise and the world’s supply of vital proteins, minerals, fuel and other essentials are increasingly under pressure. Making more efficient use of these limited resources is crucial for our shared future.
Although not familiar to the general public, “rendering” and related processes are essential in squeezing more nutrition and other value out of the resources the world has at hand.
Instead of simply discarding and throwing away the many kinds of leftovers and residue from processing different kinds of meat, poultry and fish, Haarslev processing technology breaks this potentially valuable material down into its many constituent parts – including proteins, minerals, ingredients and fuels we can use. These often have value, as well as considerable potential for new product streams and new revenue.
Haarslev helps make this all happen, by providing the specialist knowhow and equipment needed to make sure rendering is a safe, healthy and financially viable activity. Which is why Haarslev is the world’s no. 1 provider of rendering and related processing solutions.
Annual ESG Report 2022
Join the Journey
Haarslev Industries is an innovative cleantech company, that provides powerful solutions for the benefit of the global environment. With our state-of-the-art drying technology, we help to create a cleaner, greener, and more sustainable future.
As part of our journey, we are looking for someone to take on the position as a Customer Service Advisor with our Global Services team .
This is the role
You will refer to the Commercial Support Manager and be a part of the North American Global Services team. The Customer Service Advisor maintains high customer experience levels by nurturing strong customer relations, delivering performance information, knowledge & advice, recommending solutions to meet the customer expectations for uptime, reliability, and cost of ownership. The Customer Service Advisor will be responsible for the customer relations in the Midwest territory, which includes Iowa, Nebraska, North Dakota, South Dakota, Minnesota and Wisconsin.
Tasks and responsibilities
- Be the customer advocate and trusted advisor.
- Provide 360 degree of Customer Care
- Optimize customer relationships by building trust through frequent customer visits and communications.
- Draw up the tactical and operational market plans for the relevant market area, participate in strategic planning, create and monitor annual operation plans and a market approach plan.
- Promote, design and build service agreements in cooperation with sales, for new sales as well as existing customers.
- Identify and act upon upselling opportunities.
- Participate in customer meetings and direct capital equipment sales when requested by capital sales group.
- Hands-on approach to troubleshoot and diagnose potential mechanical issues.
- Manage individual and group budgets.
- Meet the agreed targets effectively and efficiently through the active sales of parts and services.
- Analyze customer data, technical market data and competitor data and to translate these into feedback for the service organization and the rest of the internal organization (Global Service, Innovation, Sales, Supply Chain)
- Monitor escalation process for customers and customer satisfaction
- To gather and analyze data regarding competitors and pirates in the market.
- Facilitates good relationships with Global Service and product experts and drives cross border synergies.
- Maintains strong customer focus to ensure outstanding customer experience thus securing the organization’s goals for growth, sales, profit and efficient service delivery and utilization.
- Monitor / collect customer satisfaction feedback and provide this information back to the Haarslev organization.
- Reasonable and reliable attendance
- Weekly travel (90%) with possible international travel
- Responsible for the Customer “Experience”
This is you
Requirements
These are the benefits Haarslev offers
Application
If you think this sounds like a good match and you are interested in joining one of the leading process-technology companies in the world, please apply below.
Haarslev is an equal opportunity employer and encourages all candidates interested regardless of age, gender, religion, sexual orientation or preference, disability, race, or other status protected by law to apply for the position. We value diversity of all kinds, and we always try to improve our ability to hire people with diverse backgrounds.
Haarslev
Haarslev Group is an international company with project and production facilities in Denmark, Spain, Brazil, Germany, China, USA and sales and service offices in Peru, Malaysia, New Zealand, India, and France. Our team consists of more than 900 people across several countries.
With Haarslev technology life becomes cleaner, safer, and more sustainable. Haarslev equipment efficiently transforms waste and by-products into valuable new products and ingredients, drastically reducing waste, CO2 emissions and bacterial hazards. Products processed with Haarslev’s solutions can be found in everyday life.
The recruitment process
The application process consists of a short call with HR, followed by an interview with the hiring manager, a case study and a final interview with the hiring team.
