HIP Customer Relations Coordinator III

Job Purpose :

The Health Insurance Program Customer Relations Coordinator performs a variety of functions; such as face-to-face contact with clients, assisting clients with applications and insurance needs, researching premiums for bookkeepers, communicating directly with Health Insurance Program Coordinator to resolve any client issues, and monitoring / delivering faxes appropriately.

Essential Job Functions including, but not limited to :

• Satisfies Core Competencies

Accepts responsibility for ensuring that performance meets the standards of the professional, ethical and relevant legislated requirements

Process add / change forms and churn notices per approval from LAHAP.

Research claims using the accounting spreadsheets ensuring non-duplication of payments.

Open ticket and research inquiry

Adhere to departmental policies, procedures and objectives

Required Education :

A high school diploma required; Associate degree in accounting or business preferred or four to six years accounting experience.

PHysical Demands :

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel or Special Requirements :

Driving during the workday as well as local or out of state travel may be required to perform job duties. Learn More