What are the responsibilities and job description for the Medical Services Receptionist position at HAART?
Reception & Client Support:
HAART Oakland, a harm-reduction-focused nonprofit healthcare clinic, is seeking a detail-oriented and motivated Medical Services Receptionist to join our dedicated team. Since 1979, HAART has provided treatment for opioid use disorders in Alameda County, offering services such as medication-assisted treatment, overdose prevention, professional counseling, and long-term detox programs. Our organization is built on a foundation of care and commitment, encouraging personal growth and positive change for both patients and staff.
About the Role
As the first point of contact for patients checking in, the Medical Services Receptionist plays a vital role in creating a welcoming and supportive environment. The ideal candidate is empathetic, patient, highly organized, detail-oriented, self-motivated, and has excellent communication skills. This role requires a strong passion for helping others and the ability to work independently.
Why Join HAART?
We care deeply about our team, offering a supportive environment to help you thrive while making a meaningful difference. As part of our team, you can expect:
- Three weeks of paid time off annually, plus paid holidays.
- Up to $1500/month toward medical and dental premiums in the HAART-sponsored plans.
- 5.5% employer contribution to your HAART-sponsored 403(b)-retirement plan.
- Opportunities for personal and professional growth.
- A fun, casual, and collaborative team environment where your success is our success!
Schedule
Full-Time Monday-Friday, 5:30am-12:30pm.
Key Responsibilities
- Greet clients in the medical lobby with a warm, welcoming attitude and ensure everything is completed for them to receive services.
- Accept client payments, reconcile transactions, and submit to the Bookkeeper daily.
- Collect urine samples and reconcile test logs at the end of each shift.
- Coordinate care with the medical and counseling teams with phone and written communications.
- Maintain confidentiality of patient information in compliance with HIPAA regulations.
- Provide referrals for crisis resources and additional services.
- Enter and update information in the electronic health record system.
- Maintain a clean and professional reception area, lobby, and restrooms.
Security & Administrative Support:
- Monitor safety and security in the waiting areas and ensure staff presence as needed.
- Uphold patient privacy and confidentiality in all interactions.
- Contribute to the team’s success by performing other duties as assigned.
Qualifications
- Previous reception experience in a healthcare setting, behavior healthcare preferred.
- Professional and pleasant demeanor and appearance.
- Ability to problem-solve and remain calm in high-pressure situations.
- Proficiency in Microsoft Office Suite and the ability to learn new systems.
- Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
- Excellent interpersonal skills and a collaborative work style.
- Experience maintaining confidential records and related documentation.
- Attention to detail and commitment to high professional standards.
- Strategic thinking and analytical skills to identify opportunities for improvement.
- Physical capability to lift at least 25 lbs., with bending, reaching, and carrying throughout the day.
- Ability to comply with the latest infection control guidelines from the CDC, State, County, and City.
At HAART, we value diversity and are proud to be an equal-opportunity employer. We welcome applicants of all backgrounds, regardless of race, gender, religion, sexual orientation, or disability status. Whoever you are, if you have the skills and experience we’re seeking, we want you on our team.
If you’re an organized, professional individual who thrives in a casual and supportive atmosphere, apply today!
Job Type: Full-time
Pay: $24.00 - $29.00 per hour
Expected hours: 35 per week
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Morning shift
Work Location: In person
Salary : $24 - $29
