What are the responsibilities and job description for the Customer Care Expeditor position at Habasit?

Who is Habasit?

Habasit is the global leader in the manufacturing of lightweight conveyor belting. Our slogan "Solutions in Motion" defines us; we are a provider of world class power-transmission and conveying solutions.

At Habasit, we understand that a global leader is only as good as the people who represent it, and we are always searching for the right people to keep us in motion. We are looking for ambitious individuals, leaders, and students who are ready to help move us forward. If you have a can-do attitude and want to join a world-class organization, read on and apply today!

We offer an attractive place to work and personal development in an empowering work culture. You will benefit from the expertise and opportunities of a solid global group of companies and the reputation of its products.

Things you should know about Habasit's opportunities :

Competitive Salary
Excellent health insurance benefits which includes a bundled medical dental package
401(k) program with up to 6% company match (at 100%)
Tuition reimbursement (with Manager approval)
Gym membership reimbursement
Employee Assistance program
Referral bonus

OVERVIEW OF POSITION :

Coordinate customer's Quick ship, late orders, general information need from operations and other departments.

RESPONSIBILITIES OF POSITION :

Act as the main facilitator and point of contact for resolving customer requests that are considered urgent. Requests of this type include, but are not limited to :

QuickShip orders

Late order issues

Lost shipments

Work with colleagues in Production, Shipping, and Supply Chain to resolve inquires and answer questions that need fast response and resolution for the customer in accordance with the SLA.

Work with colleagues in Customer Care to resolve customer inquiries and accept handoff from Customer Care colleagues as needed.

Keep other stakeholders informed of progress and closure of customer requests when needed

On occasion follow up with customers to ensure customer satisfaction with Habasit's service

Keep detailed records of all expedite activities

Demonstrate working knowledge of Habasit's system tools (ERP, CRM) and be capable of using these tools to achieve closure on customer requests.

Demonstrate passion for achieving customer satisfaction and willingness to take all necessary actions to resolve customer issues.

Act as single point of contact for sales to work with when needed on late Quick Ships

Other duties as assigned

COMPETENCIES / SPECIFIC EXPERIENCE OR TRAINING PREFERRED :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements / preferences listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred - Bachelor's Degree in Business Administration, Marketing or Related Field

Preferred - 5 years' experience in customer service, sales and / or marketing

Preferred - 2 years' experience with ERP software

Preferred - High Competency with customer service issues

Preferred - High Competency with MS Word, Excel, PowerPoint, CRM Applications

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Customer Care Expeditor

What are the responsibilities and job description for the Customer Care Expeditor position at Habasit?

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