What are the responsibilities and job description for the IT AV Technician (FT) position at Habersham County Board of Commissioners?
The Information Technology Audio Visual Technician is responsible for the maintenance, configuration,
and troubleshooting of all audio-visual (A/V) systems and IT infrastructure. This role requires strong
technical knowledge, excellent problem-solving skills, and the ability to work independently as well as
part of a team. Additionally, the IT A/V Technician will assume help desk duties when not engaged in A/V
tasks, providing support for general IT issues.
Major Duties:
- Provides first contact, help desk support for end users.
- Verify that employees' workstations are working efficiently and operating as intended.
- Assist with the setup and maintenance of workstations, printers, and other IT equipment.
- Assist in troubleshooting hardware and software.
- Collaborate with IT and facilities teams to plan and execute A/V projects.
- Performs routine maintenance on county IT equipment as needed.
- Support and maintenance of all A/V equipment such as projectors, displays, sound systems,
- Resolve A/V and IT related issues in a timely manner.
- Support for all A/V needs within Habersham County.
- Test equipment prior to events to ensure seamless operation.
- Provides assistance to the helpdesk as needed when not engaged in A/V support.
- Provides technical support for A/V setups and events within the county.
- Perform routine maintenance and updates on A/V equipment as needed.
- Document procedures, configurations, and troubleshooting steps.
- Create and modify guides/FAQs as needed for end users for the operation of all A/V equipment
- Setup and breakdown of A/V equipment for meetings and conferences.
- Work with other departments on upcoming events, planning and scheduling equipment needs
per event.
• This position requires attendance at night meetings at least once a month with the possibility of
additional meetings as needed.
• Will participate in rotating on-call duties and is expected to be available for problem resolution
24/7 while on call.
Habersham County is an Equal Opportunity Employer and Drug Free Workplace.
Minimum Qualifications:
• Possession of a high school diploma or equivalent.
- Associate’s degree in an Information Technology related field or equivalent combination of
- At least two years of related applicable experience (preferred)
- Experience with virtual meeting platforms (Microsoft Teams, Cisco Webex, Zoom, etc.)
- Strong multi-tasking, customer service, and communication skills, including the ability to
- Knowledge of applicable hardware, software, and peripheral devices.
- Knowledge of audio and video equipment.
- Knowledge of media production, communication, and video editing techniques and
- Ability to design and develop systems and document procedures.
- Proficient computer skills in programs including, but not limited to Word, Excel, Outlook, etc.
• Preferred: CompTIA A
- Local government IT experience highly desired.
- Valid Class C Georgia Driver's License and satisfactory motor vehicle record.
• Proven experience in A/V and/or IT support roles.
- Extensive knowledge of Microsoft operating systems and Office software.
- Strong analytical skills. Must be able to work independently and track work tasks in
accordance with IT SOPs. Ability to document procedures and build knowledgebase for
related work.
- Ability to communicate technical information clearly and effectively, both verbally and in
- Knowledge of control systems (e.g., Crestron, AMX).
- Experience working in a team-oriented, collaborative environment.
- Utilize strategic, operational, and technical skills to propose solutions.
- Demonstrate confidence, enthusiasm, and a positive attitude working with others.
- Must be able to pass a fingerprint background check.
- Performs other duties as assigned.
The successful candidate must complete a Background/Reference Check and Pre-Employment Drug
Screening prior to the start of employment.
