What are the responsibilities and job description for the Client Relations Trainee position at Habibi Acquisitions?
Job Description
Job Description
The Client Relations Trainee is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Client Relations Trainee, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.
As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and up lifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.
Responsibilities of the Client Relations Trainee :
- Provide pertinent product and service information to customers through in-person sales tactics
- Directly consult with customers to understand their wants and needs and provide curated recommendations that address both
- Develop and build relationships with new customers
- Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member
- Overcome objections respectfully and professionally
- Ensure complete satisfaction throughout the entire experience
- Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience
- Attend daily meetings and training sessions to build upon product knowledge, learn new customer service and sales tactics, and stay up to date on available promotions
Requirements of the Client Relations Trainee :
LI-Onsite
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