Property Manager

Habitat America, a woman-owned property management company, seeks an experienced, professional full-time Community Manager in Northwest, Washington, DC for Portner Flats Apartments! The Community Manager must be trustworthy, have excellent customer service skills, written and oral communications skills and an attention to detail. To be considered for this position, candidates must have least 3 years of prior property management experience. Rent Cafe and Yardi experience are preferred.

E.O.E.

POSITION SUMMARY: The Community Manager is responsible for all operations of the community including marketing, compliance, maintenance, risk management, budget and financial management, completing all required certifications, meticulous file maintenance and ensuring the property is maintaining compliance as it relates to Tax Credit, LIHTC, HUD, EIV, etc. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

PRIMARY DUTIES AND REQUIREMENTS:

• A solid understanding of HUD (Project Based Section 8) and LIHTC program.
• At least 3 yr of exp. working in Sect 8/LIHTC Combo residential property management is preferred.
• Strong administrative and organizational skills to work independently and as a team.
• Superior communication skills and goal oriented.
• Communicate effectively in verbal and written form.
• Strong experience with Yardi as it relates to Compliance.
• Supervision of management, maintenance, resident resource teams and all vendors contracted to perform work at the community.

Marketing Management

• Implement ideas for marketing the community. Ensure team consistently markets property/resident portal.
• Initiate and participate in outreach activities. Ensure key tasks in management software are completed within required timeframes.
• Assist with managing and implementing staged models and mini models as needed.
• Move-In Experience monitoring
• Ability to take ownership of customer service concerns, providing customers with timely responses and resolutions to their issues.
• Ensure staff uses a consistent customer service approach (e.g., courteous, responsive).
• Maintain a positive customer service attitude that successfully mirrors service levels at luxury hotels and lead by example.
• Promote property's mobile app and online portal to prospects, residents, and on-site team to maximize usage by residents. Explore ways to increase the adoption rate at the community. Assist in management of the app and portal daily, to include responding to customer communication via the app and updating community information in the app.
• Contact all residents who submit Notices to Vacate to determine their reason for moving. If the resident can be saved, attempt to renew. Ensure acknowledgement letters are sent to those who cannot be saved.
• Retain residents through a renewal program, including regular outreach to residents who have not yet renewed their leases and the ability to engage in renewal conversations and negotiations where applicable.
• Assist with and attend resident events.
• Ensure that renewal leases are executed in a timely manner.
• Oversee successful completion of weekly reports.

Compliance

• Ensure key tasks in management software are completed within required timeframes. Maintain EIV files, prepare EIV reports and resolve EIV discrepancies.
• Certification letter distribution and update of certification tracking through Yardi systems.
• Ensure Tax Credit certifications, HUD annual certifications and HUD interim certifications are processed in a timely and accurate manner.
• Organize records and maintain filing system for certification and EIV files.
• Ensure that all paperwork is filed daily, properly, and according to HUD regulations and Habitat policies. Files a must be always Inspection Ready.
• Work with Maintenance to obtain timely move-out charges and prepare all required Special Claims documentation for the Compliance Department in a timely manner.
• Prepare tenant documents for audits and reports; reconcile discrepancies; complete forms and other paperwork as required.