What are the responsibilities and job description for the Senior Home Preservation Outreach Specialist position at Habitat for Humanity Greater San Francisco?
Come be part of the affordable, homeownership movement! Join us and make an impact on people’s lives! Habitat for Humanity Greater San Francisco believes in the power of homeownership to create generational impact. To this end, we build homes for first-time homeowners and sustain homeownership by helping long-time homeowners retain their home as an asset for generations to come.
Pay Rate : $33.65- $38.46 / hr DOE.
Apply Directly : https : / / grnh.se / 20555ab56us
Your Impact :
The Senior Home Preservation Outreach Specialist (Sr. HPOS) supports Habitat GSF’s Home Preservation Department investments in selected neighborhoods in our three-county region that have been hard hit by disinvestment and racial segregation, providing critical repairs and rehabs to low-income homeowners to prevent displacement and to stabilize communities. Externally, this role acts as a critical point of contact with the communities we serve, supporting those need of critical repairs for the home they’ve owned for years. Starting with initial engagement with a prospective applicant, the Specialist provides clear information about program benefits, requirements, and obligations. The Sr. HPOS maintains consistent, clear communication, and assists clients to move smoothly and efficiently through each stage of the process until new homebuyers are in their new homes and existing homeowners receive the repairs they need. The Sr. HPOS will take a hands-on, culturally sensitive approach, recognizing the importance of building connections and relationships with clients, many of whom are new to complex real estate transactions. Internally, the Specialist will communicate progress with HGSF loan officers and other staff regarding a client’s application status, help colleagues access data to make decisions at critical stages of the process, and secure the necessary documents and agreements to move applicants forward. The Sr. HPOS will provide input and manage a wide range of sensitive data in Salesforce, track progress, and ensure compliance goals are met. In a central role that requires on-going collaboration with many staff members, this role will be a strong, communicative team player who is highly organized and capable of managing multiple tasks simultaneously.
Primary Responsibilities :
Client Engagement and Support (40%) :
- Respond to inquiries from prospective applicants.
- Educate and inform applicants and prospective applicants about HGSF’s home repair opportunities and their respective requirements through one-on-one meetings and information sessions.
- Maintain positive, consistent, and timely communication with all applicants about their application status through intake, screening, eligibility review, and selection.
- Troubleshoot applicant issues and concerns, focusing on fairness, equity, and transparency.
- Ensure application completeness in advance of eligibility review.
- Coordinate the preparation of loan agreements, including securing necessary paperwork from clients and scheduling meetings to review loan terms and other agreements.
- Review loan documents, disclosures, and any additional disclosure agreements with clients in an inclusive, culturally competent, and transparent manner.
- Maintain compliance as a Qualified Loan Originator, considering local, state, and federal rules & regulations.
Outreach Coordination (40%) :
Program Support (15%) :
Other Duties as Assigned (5%) :
Minimum Qualifications :
Preferred Qualifications :
Work Environment :
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Demands :
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and stand or bend as necessary. Must be able to travel within HGSF’s service area.
Benefits :
Compensation for this role is competitive, DOE. This full-time position offers medical, dental and vision insurance, life insurance, long-term disability, employee assistance program (EAP), Flex Savings Account (FSA), 403b retirement account, commuter benefits, 20 paid vacation days, 3 front loaded sick days (accrue up to 72 hours per year), and 13 paid holidays.
EEO : Habitat Greater San Francisco is an equal opportunity employer. Habitat Greater San Francisco strives to reflect the diverse community it serves. Applicants who contribute to this diversity are strongly encouraged to apply. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Habitat GSF receives federal funds through Self-Help Homeownership Opportunity Program (SHOP) and is required by federal law, to the greatest extent possible, to provide job training and employment opportunities to Section 3 residents.
Salary : $34 - $38
