Loan Intake and FSS Processor

Organization Description:

Habitat for Humanity of Michigan is the state support organization for Michigan’s 44 Habitat for Humanity affiliates which serve nearly every county in the state. HFHM’s mission is as follows: Seeking to put God’s Love into action, Habitat for Humanity brings people together to build homes, community, and hope. We work to increase the capacity of Habitat for Humanity affiliates in Michigan to build or renovate homes in partnership with people in need. We believe in integrity, accountability, and transparency. We value our team members and hold them to high standards.

Position Description:

Ensure outstanding intake procedures, paperwork processing, compliance, reporting, and file maintenance, adhering to all HFHM, state, federal standards in the FSS and Lending services provided. This includes but is not limited to creating and maintaining a professional relationship with program applicants to secure the necessary information for a smooth application and approval process. Work closely with program managers to meet program goals, create and submit reports prior to due dates. Monitor and respond to State of Michigan compliance requirements.

Position Responsibilities:

· Work as a member of two teams in the Housing and Family Services department of Habitat Michigan: Family Self Sufficiency (FSS) to provide intake and paperwork completion tasks, and Lending to process individual applications submitted to Fair Lending Services (FLS) for our small dollar loan (SDL), Rural Development (RD), and other loan products provided by FLS.

· Serve as the first contact for new applicants for both the FSS program and for all Fair Lending Services loan products.

· Assist with paperwork processing and loan submission for USDA Rural Development packaged loans, small dollar loans, and other loan products offered by FLS.

· Communicate with Habitat affiliates about any program changes that impact their work.

· Upload and download documents to meet the requirements each program and service.

· Maintain customer files electronically to meet program requirements.

· Work directly with program applicants in FSS, SDL and RD to collect additional documents as required by regulators and funders.

· Log applicant and program participation information in the appropriate data bases.

· Assist Program Managers with completing reporting and regulatory requirements as required by various funders, licenses, and programs.

· Other duties as discussed / required by program managers and chief programs officer.

General Qualifications:

· BS or BA in social science or related field; five years progressive nonprofit housing experience, or a combination of education and experience.

· Experience in reviewing service files/records.

· Dedication to high quality reporting and record keeping, along with the ability to analyze and evaluate files and determine necessary action steps.

· Strong writing skills with the ability to proof-read and edit.

· Strong ability to work independently as well as with a team.

· Ability to manage time effectively and the ability to stay highly organized.

· Excellent communication and interpersonal skills.

· Advanced knowledge in Excel, Word, and willingness to learn other programs.

· Ability to handle confidential material in a responsible manner.

· Ability to travel to trainings and Affiliate agency locations.

· Valid driver’s license and reliable transportation required.

Habitat for Humanity of Michigan is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: Hybrid remote in Lansing, MI 48917

Salary : $48,000 - $52,000