Assistant Store Manager Denver

Description

Who You Are:

You’re someone who individuals can depend on, but you can also rally a team when needed. You know retail and enjoy facing it’s unique challenges every day. You love working with people from all walks of life and guiding them to meet their full potential. You’re looking for a new position where you can make a difference in your life, the lives of others, and the world. In return, you seek an organization that appreciates your individuality and supports you as a member of a diverse and talented team. People often comment how you’re organized, business savvy, compassionate, and a true mentor. You know in your heart it’s time to find an opportunity to be part of something larger; more impactful. If this sounds like you, please allow us to introduce ourselves.

Who We Are:

Habitat for Humanity of Metro Denver (Habitat Metro Denver) is part of a global, nonprofit housing organization that seeks to put God's love into action by bringing people together to build homes, communities, and hope. Habitat for Humanity was founded on the conviction that everyone needs an affordable, healthy, and stable place to live in dignity and safety, and that affordable housing should be a matter of conscience and action for all. To achieve our vision of a world where everyone has a decent place to live, Habitat Metro Denver builds, renovates and sells homes in partnership with low- and moderate-income families. Habitat Metro Denver is also an advocate for policies that create and preserve affordable housing. We work in neighborhoods across five counties in Metro Denver to not only build, renovate and sell new homes, but also to do critical home repairs to help families stay in their homes longer. Since being founded in 1979, Habitat Metro Denver has served more than 2,500 households and is one of the top ten producers in the Habitat U.S. network nationwide.

How We Succeed Together:

Habitat Metro Denver’s Cultural Blueprint highlights the specific behaviors and mindsets that support our core values and guide day-to-day decisions, behaviors, and interactions of every person within our organization.

Solid Foundations - Our mission is at the heart of everything we do. We are passionate about our work, our teams, and our relationships.

Innovative Design - We are curious.  We embrace change.  We take risks and initiative to address a complex social issue – housing.  We exemplify grit and determination in our relentless pursuit to ensure everyone has a safe and affordable place to call home.

Open Doors - We welcome everyone. We aspire to be an inclusive organization that celebrates one humanity – where equity, diversity and inclusion are at the core of every facet of our work.

Clear Windows - We approach everyone with kindness, clarity, and transparency.  We champion authenticity, illuminate our strengths, and hold ourselves and others accountable.

Supportive Structures - We have each other’s backs.  We collaborate.  Becoming better at what we do takes all of us.  By building homes and life-changing careers, we make a transformational difference in our lives and the lives of others.

GENERAL DESCRIPTION

The ReStore Assistant Store Manager (ASM) plays an integral role in ensuring the success of both the administrative and operational functions of the ReStore. Providing daily feedback, coaching and direction to Retail Sales Associates (RSAs) and volunteers is key to the ASM’s success. With direction from the Store Manager, the ASM’s role will include any routine function that is required on a daily, weekly, and monthly basis to successfully sustain, and steadily advance, all store operations. No matter their areas of responsibility all ASMs are expected to drive and are responsible for the employee experience, business results and customer engagement and service. Working ethically and modeling Habitat for Humanity of Metro Denver Core Values, the ASM must develop strategies and objectives while leading a team of RSAs and volunteers to execute these strategies and objectives.

The following reflects the organization’s definition of essential functions for the job but does not restrict the tasks that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

CORE RESPONSIBILITIES

ReStore Operations

• Any necessary administrative or operational function necessary at the direction of and/or in the absence of the ReStore Manager.
• Partner with the ReStore Manager to drive employee experience, business results and customer engagement and service.
• Open and close the ReStore as necessary.
• Operate and troubleshoot point of sale; ensure proper handling of all cash deposits, check and credit card transactions and implementation of close out/reconciliation and banking procedures
• Lead customer service interactions to ensure that customers are acknowledged, concerns are addressed quickly and whenever possible, customer project needs are met.
• Coordinate with the Manager of Volunteer Programs and the Store Manager to ensure appropriate scheduling and training of ReStore volunteers and promotion/recognition of Core Volunteers.
• Responsible for familiarizing oneself with the HFHMD ReStores’ Operations Manual and following stated SOPs. Responsible for ensuring consistent compliance with SOPs by and/or relating to all employees and volunteers, including Core Volunteers, metrics as required by the Director of Retail Operations (DRO), HFHMD or HFHI.
• Actively seek out and participate in approved leadership development training opportunities.
• Manage policy deployment in the areas of customer service, ReStore operations, employee relations, quality assurance, safety, merchandising, donation acquisitions and volunteer management.
• Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.

Staff Support

• Work with Store Manager and HR to recruit and hire qualified candidates to maintain established staffing levels.
• Observe, evaluate, coach, train and develop Retail Sales Associates (RSAs). Effectively communicate HFHMD Mission, values, and store objectives and performance expectations to RSAs.
• Responsible for providing ongoing, actionable feedback, coaching and recognition to RSAs and communicating related successes or concerns to Store Manager and DRO when appropriate.
• Document coaching, feedback, and recognition of RSAs.
• Responsible for completing all formal and informal performance reviews of RSAs in coordination with the Store Manager.
• Accountable for team metrics regarding safety, productivity, retention, and bench strength.

KNOWLEDGE, SKILLS, ABILITIES

• A strong belief in Habitat’s mission and a desire to engage others in the organization’s work.
• Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds is preferred.
• Excellent customer relations and management skills.
• Self-motivated and able to work independently.
• Ability to provide direction in a positive and affirming manner.
• Able to work with, supervise, and motivate employees and volunteers with a wide range of skills and abilities.
• Superior time-management and organizational skills.
• Strong written and oral communication skills.
• Continuous learner who strives to grow in place or develop to the next level.
• Able to adapt to a dynamic environment with unexpected changes to priorities.
• Good working knowledge of employee relations, polices, and guidelines.
• Ability to use and understand contemporary computers systems.
• Bilingual English - Spanish though not required, is highly preferred.

EXPERIENCE

• 5 years retail experience and/or customer facing equivalent.
• Strongly preferred to have knowledge and experience include: retail sales, marketing, thrift, merchandising, and volunteer and staff management.
• Strong computer proficiency including experience with Microsoft Office, MS Teams, SharePoint, and contemporary point of sale and inventory system.
• Experience with Thrift Cart is a plus.

WORK ENVIRONMENT AND CONDITIONS, PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:

• Able to adequately traverse a retail store; lifting /carrying minimum of 50 lbs. frequently; plus, bending, twisting, reaching or other similar activities as required.

• Able to use large ladders.
• Able to safely operate a forklift vehicle, or to be trained and earn certification in the first 30 days.
• Ability to travel to and from meetings or other Habitat locations at times when public transportation is unavailable.
• Willingness to work weekends, some evenings, overtime as required and holidays.

• Majority of day working in a retail store environment.
• Some time spent at a desk in an office with few or no windows.
• A Motor Vehicle Report (MVR) will be run for insurance purposes.
• Ability to work in a warehouse environment which can be dusty and often noisy.
• Valid driver’s license and ability to be insured under the company’s insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes.

The expected starting annual salary range for this position is $55,000 - $60,100. New hires are typically

brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity and the budgeted amount for the role. The full annual salary range for this position is $48,600 - $65,100.

Benefits available include medical, dental and vision insurance options; 401k with employer match; Paid time off for vacation, sick, holidays, floating holidays; short and long-term disability; Healthy Families and Workplaces Act (HFWA) Leave; Paid Family and Medical Leave (PFML); and paid time to volunteer.

Please apply by copying and pasting the following link in your browser:

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=100856&clientkey=9F05EDCA5A4F338D08503989FA9B94C0

Or visit our Careers Page:

https://habitatmetrodenver.org/about/careers/

At Habitat for Humanity of Metro Denver, we value diversity and strive to ensure that our practices and policies are equitable and inclusive. We do not tolerate harassment or discrimination of any kind. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), sex, sexual orientation (including transgender status and gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), marital status, race, national origin (including ancestry), disability, creed, religion, genetic information, HIV status, military or veteran status, or any other status protected by federal, state, or local laws. Habitat Metro Denver is dedicated to the fulfillment of this policy in all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, dismissal, and all other terms, conditions, and privileges of employment.

Salary : $55,000 - $60,100