Tenant Resource Coordinator

Hawkeye Area Community Action Program, Inc. (HACAP) is a diverse, community-focused nonprofit dedicated to empowering and improving the lives of families living with the everyday barriers of poverty.

What we are proud to offer you:

• Health, Dental, and Vision Insurance
• Retirement Savings (IPERS and/or 403b) with generous company match
• Paid time off and 11 company paid holidays
• Short Term Disability
• Basic Life and AD&D coverage
• Employee Assistance Program
• Optional benefits: Flexible Spending, Long Term Disability, Voluntary Life, Voluntary Accident

POSITION GOAL

The Tenant Resource Coordinator will be responsible for connecting HACAP tenants to community resources and support in Linn County, Iowa. This position will collaborate with tenants, community partners and the neighborhood to ensure HACAP’s tenants have the resources that they need to thrive in their unit and the community. This role will be located at least 30 hours per week at 1500 2nd Ave SE and 10 hours per week at other HACAP properties. This position will work with HACAP’s affordable housing team and support staff in supporting the department and agency’s strategic initiative of “affordable housing for all.”

SCHEDULE AND WAGE

Monday - Friday 8:00 am- 5:00 pm (some non-traditional hours may be needed); $29.56 hourly.

• This position is eligible for a $1200 retention incentive after successfully completing 180 days of employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Familiarize with community resources to assist tenants in gaining stability while housed at HACAP’s Linn County units.
• Work with tenants when notices are received to find solutions to their barriers to tenancy.
• Assist tenants with applications to other mainstream resources in the community.
• Collaborate with tenants to develop resumes, job resources, and other services to increase tenant income and stability.
• Coordinate with HACAP’s other internal resources, including the Food Reservoir, Early Childhood, and Health Alliance to meet the needs of residents.
• Assist tenants in understanding their lease obligations.
• Track referrals and services in the appropriate agency database.
• Develop stability plans with tenants who are interested in more intensive case management services.
• Provide feedback and solutions regarding dangerous situations, liability issues, safety and health related issues.
• Troubleshoot on site situations and contacts necessary supervisors or authorities when needed.
• Work with community partners to support life skills, budgeting, and other supports in the HACAP housing locations community rooms.
• Assist with building access and community space resources for tenants, including coordination of community rooms, computer labs, and other tenant amenities.
• Collaborate with internal and external case managers working to provide support services to tenants.
• Answer requests for maintenance repair from tenants and logs into appropriate system for maintenance staff to address.
• Attend neighborhood association meetings and responds to inquiries and questions from the community.
• Establish and maintains collaborative working relationship with community resources; attends and participates in appropriate coalition and other community resource meetings.
• Collaborate and supports fellow HACAP team members in the maintenance and operations HACAP's affordable housing units in Linn County.
• Other duties assigned by HACAP Housing Operations Manager and other leadership staff.

QUALIFICATIONS

• Bachelor's or Associate Degree in business administration or human services preferred
• 3 years of work experience in case management and community resources
• Experience working with households that have barriers to tenancy highly preferred
• Work experience that demonstrates:
  • Effective written and verbal communication skills and active listening techniques
  • Ability to learn, apply, and train on new technology
  • Excellent organization skills
  • Ability to work in a fast paced, multi task environment with limited supervision
• Working knowledge of computers, databases, and standard software such as Word and Excel.

Conditions of Employment

• Valid Driver's License
• Valid Car Insurance