What are the responsibilities and job description for the Lead Host position at Hacienda Calavera?
Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be responsible for creating a welcoming atmosphere for our guests, managing reservations, and ensuring smooth communication between the front of the house and kitchen staff. This role is essential in providing exceptional guest relations and enhancing the overall dining experience.
Responsibilities
- Greet guests warmly upon arrival and guide them to their tables.
- Manage reservations and waitlists efficiently using the Aloha POS system.
- Communicate effectively with guests regarding wait times and menu options.
- Assist in maintaining a clean and organized front-of-house area.
- Collaborate with servers and kitchen staff to ensure timely service.
- Handle guest inquiries and concerns with professionalism and courtesy.
- Provide excellent customer service by anticipating guest needs and preferences.
- Uphold high standards of hospitality throughout the dining experience.
Experience
- Previous experience in food service or hospitality is preferred but not required.
- Strong communication skills to interact effectively with guests and team members.
- Familiarity with POS systems, particularly Aloha, is a plus.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- A passion for guest relations and providing outstanding customer service.
Join us in delivering memorable experiences to our guests as a valued Host/Host!
Job Type: Full-time
Pay: From $15.47 per hour
Benefits:
- Employee discount
Shift:
- 12 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $15