Operations Manager

New Braunfels Hotel Operations ManagerPosition Overview:

French Cowboys Hospitality is a Texas-based boutique hospitality brand specializing in beautifully designed escapes that invite guests to disconnect from the city and reconnect with what matters. We blend southern hospitality with a European touch, revitalizing unique properties with elegance and authenticity.

We are seeking a hands-on and proactive Hotel Operations Manager to oversee daily operations at Hacienda del Rio in New Braunfels while also supporting the launch of two upcoming properties. This role is highly focused on housekeeping, facility maintenance, and guest satisfaction, ensuring all aspects of the property are well-maintained, clean, and operating efficiently.

The ideal candidate is a hands-on leader, comfortable working alongside staff to maintain high standards of cleanliness, comfort, and upkeep. This position requires strong problem-solving skills, operational expertise, and a passion for hospitality.

Key Responsibilities:

Housekeeping Oversight and Involvement:

• Manage the housekeeping team, ensuring guest rooms, common areas, and hotel grounds are consistently clean and well-maintained.
• Inspect rooms and public spaces regularly to ensure cleanliness standards are met or exceeded.
• Assist the housekeeping team when necessary, including hands-on cleaning duties during busy periods or in the event of staffing shortages.
• Maintain an inventory of cleaning supplies and linens, ensuring that stock levels are sufficient and orders are placed on time.
• Develop cleaning schedules and checklists to ensure a thorough and systematic cleaning process.

Maintenance and Facility Management:

• Oversee maintenance activities, ensuring the hotel property, equipment, and facilities are in good working order.
• Conduct routine inspections of the property, identifying any issues related to wear and tear, safety hazards, or required upgrades.
• Ensure that hotel grounds, including outdoor areas, are clean, tidy, and well-maintained.
• Oversee a preventive maintenance plan to minimize unexpected breakdowns and repair needs.

Guest Satisfaction and Service:

• Engage with guests to ensure their needs are met, promptly addressing any issues or requests.
• Respond to guest complaints or maintenance requests, personally attending to issues if necessary to ensure quick resolution.

Team Leadership and Development:

• Lead by example with a hands-on approach, working alongside housekeeping and maintenance staff when needed.
• Train and mentor team members in both housekeeping and maintenance best practices, ensuring high standards of performance.
• Create staff schedules that meet operational demands while staying within budget.
• Encourage a culture of teamwork, accountability, and attention to detail among staff members.

Budget and Inventory Control:

• Monitor operational expenses related to housekeeping and maintenance, ensuring spending aligns with the hotel’s budget.
• Optimize costs by ensuring efficient use of cleaning supplies, utilities, and materials, without compromising quality.
• Manage supplier relationships and negotiate cost-effective agreements for maintenance supplies and services.

Health, Safety, and Compliance:

• Ensure all housekeeping and maintenance practices are in line with health and safety regulations.

Qualifications:

• Proven experience in hotel or hospitality management with a strong emphasis on housekeeping and maintenance.
• Ability to lead and inspire a small team through a hands-on approach.
• Knowledge of housekeeping best practices, cleaning techniques, and health and safety standards.
• Experience in budgeting, inventory management, and cost control preferred.
• Excellent problem-solving skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays

Compensation:

• Competitive salary based on experience.
• Performance-based bonuses.
• Benefits available include 401k, health insurance, vision, dental, PTO

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000