Hacienda Ford of Alice- Service Manager

Acts as a manager of the Service Department. Responsible for repair and maintenance of vehicles. Provides customer satisfaction. Contributes to dealership profitability. Supervises all personnel and managers in the Service Department

Reports to General Manager and Dealer Principal.

Responsibilities and Authority:

Customer Satisfaction

• Maintains a customer relations program that ensures prompt repairs of high quality. Also provides a customer record and follow-up system, resolves customer complaints, and builds loyal clientele for the dealership.
• Sets clear standards for the treatment of customers.
• Uses quality control procedures designed to monitor quality of work and take corrective actions when standards are not met.
• Conducts regular new owner clinics.

Sales

• Responsible for profit of Service Department through sale of labor and parts. This is accomplished by advertising and merchandising programs, as well as having personnel capable and motivated to satisfy customer needs and desires.

Expense Control

• Manages departmental expenses so that profit is earned monthly.

Personnel

• Establishes and maintains practices designed to train, develop, and motivate department employees.
• Use a personnel management system that incorporates dealership policies on recruiting, hiring and orientation.
• Maintains technical resource bulletins and special tools in ways that are convenient to employees who need them.

Manpower Schedule

• Establishes and maintains system for scheduling manpower to meet objectives for Technician and stall efficiency.
• Also responds to customer inquiries on the status of repairs and sees that cars are returned promptly to customers.

Factory Relations

• Establishes and maintains relationships with factories that result in sound working arrangements.
• Uses warranty claim processing procedure that permits prompt settlement, simplified tracking/control and recognizes the interest of the dealership, customer, and factory.

Interdepartmental Relations

• Establishes and maintains good working relations with other departments to reduce conflict and maximize dealer profitability.
• Prepares for and participates in meetings with management and other department heads.

Housekeeping/Safety

• Initiates housekeeping and safety procedures that result in sales and attractive shop and reception/waiting areas.

Equipment

• Maintains dealership equipment in effective working conditions.
• Establish equipment maintenance schedules where necessary.
• Advises management on equipment needed for department.

Professionalism Integrity

• Attends ongoing training and professional development.
• Maintains active professional affiliations and certifications.
• Establishes an ethical environment throughout the Service Department

Hours:

The Service Department is open during the following hours:

Monday – Friday 7:00 AM – 6:00 PM

Saturday 7:00 AM – 4:00 PM

Benefits:

• Medical, Dental, & Vision Insurance: 100% employer-paid medical, dental, and vision insurance with various plan options to fit your needs.
• 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
• Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
• Sick leave 3 paid days per service year – 100% employer paid.
• Paid Holidays: 8 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Eve, Thanksgiving Day, Christmas Eve, and Christmas Day.
• Other Perks: 5-day workweek for sales, parts, and administration positions, 90-day & annual 1-on-1 performance evaluations, and employee discounts on new vehicles, parts, and services.

By submitting your application, you agree to the following:

• College preferred.
• 5 years’ Service Department experience (Ford dealership preferred)
• Team oriented.
• Strong oral and written communication skills
• Proven management/leadership experience
• You are at least 18 years old.
• You have a valid driver's license with an acceptable driving record.
• You will pass a pre-employment drug screen.
• You will undergo a background check.
• You understand that the 401K company match has an annual maximum amount.
• You understand that earned vacation time is based on the total time of continual employment.
• Your application will not be considered if you do not meet all these requirements.

Thank you for your interest in this position.