What are the responsibilities and job description for the Client Care Coordinator-Per Diem position at Hackensack Meridian Health?
Overview
Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match. At www.TeamHMH.com, you’ll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.
Qualifications
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. Associate's Degree preferred.
- Two (2) Years Customer Service Experience
- Proficient in Microsoft Office Suite
- Strong Organizational Skills
Education, Knowledge, Skills and Abilities Preferred:
- Healthcare Experience
Responsibilities
Responsible for all aspects of client and caregiver scheduling, tracking visits, and case conferences.
- Schedule visits following organization standardized process; only those visits ordered by the physician. Notify supervisor when requests are received that require a physician order. Update client schedules on a daily basis to assure they are current according to organization policy and patient needs.
- Verify authorizations and notify clinical supervisors of activities that require direction or input. Track and maintain disaster plan as appropriate if needed.
- Validate copies of caregiver documentation against schedules and reconcile incongruities. Notify supervisor of outstanding documentation and interface with payroll and billing processes. Verify all visits accurately and validate in the scheduler for payroll.
- Recognize patient grievances and direct them to the appropriate manager.
- Assist On-call RN with weekend and/or daily on-call process. Schedule weekend visits/SOCs in a timely manner and enter into appropriate system.
- Ensure that every assigned SOC has been scheduled in appropriate system.
- Answer telephone promptly and in a courteous manner. Taken accurate and complete messages and relay to the appropriate party.
- Maintain client/employee schedules accurately. Enter into appropriate system in a timely manner.
- Fax all transfer forms to appropriate facilities and coordinators within 24 hours.
- Other duties and/or projects as assigned. Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas.
- Adheres to HMH's Organizational competencies and standards of behavior.
- Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day.
