What are the responsibilities and job description for the Patient Access Manager position at Hackensack Meridian Pascack Valley Medical Center?
Overview:
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Join our team as a days shift, full-time, Patient Access Manager in Westwood, NJ.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200 employees, and a 27-bed Emergency Room/Fast Track Unit.
- The Patient Access Rep Manager works in conjunction with the Practice Administrator and is responsible for coordinating and managing the Registration Area.
- This position requires a detailed knowledge base in registration, billing practices, as well as an understanding of how these areas impact the flow of work throughout the organization.
- The Manager is responsible for developing and enforcing policies and procedures, monitoring the accuracy of registration and scheduling data entered by associates, ensuring that proper patient experience protocols are followed, monitoring basket pools, and clearing issues in various registration and billing work queues, and managing the overall training and coordination of work for the Registration area.
- Included in the supervision/managing of these areas is the preparation of staffing schedules and recommendation and coordination of workflow changes.
Job Requirements:
- Associate degree from an accredited college or university in business, healthcare administration, or related major (relevant experience or significant progress towards a bachelor’s degree may be considered in lieu of degree).
- 3 – 5 experience in a healthcare revenue cycle or clinic operations, or at least 1 year of related experience in a leadership role.
- ICD 10 and CPT coding experience.
- Knowledge of medical billing requirements, third-party payers, coordination of benefits, scheduling practices, and provider template management.
- Proficiency in PC software, especially word processing and spreadsheet programs.
- Experience with a hospital-based computer system (preferably Epic)
Preferred Job Requirements:
- Knowledge of managed care referral and prior authorization requirements as they relate to hospital reimbursement.
