What are the responsibilities and job description for the Experience Ambassador position at HACKENSACK UNIVERSITY MED CNTR?
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Experience Ambassador serves as a consumer advocate and liaison between patients/visitors and physicians and team members. This position captures feedback through proactive patient rounding and reports trends impacting the patient experience. The Experience Ambassador utilizes his/her resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. This position welcomes guests, provides visitor passes and communicates directions hospital policies, procedures, and services and safeguards patient rights. The Experience Ambassador provides support to families in crisis and may perform all of the functions of the Experience Service Coordinator.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- 3-4 years experience in a customer-oriented position.
- Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations
- Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
- Proficient in Microsoft Outlook and Office.
- Notary Public in the State of New Jersey within 6 months of hire.
Education, Knowledge, Skills and Abilities Preferred:
- Associates and/or Bachelor's degree.
- Patient Advocacy Certification.
- Bilingual a plus.
Licenses and Certifications Required:
- NJ Notary Public within 6 months of entering position.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
