What are the responsibilities and job description for the IT Support Technician position at Hackley Community Care?
IT Support Technician
Job Type: Full-time
Job Location: Muskegon, MI
Job Type: Full-time
Job Location: Muskegon, MI
Hackley Community Care (HCC) is a mission-driven organization that embraces company values and recognizes staff as individuals making their own unique contributions. HCC is seeking a highly self-motivated individual with technical skills.
Under the direct supervision of the IT Manager / LAN Administrator and in collaboration with the IT Director, the Information Technology Support Technician facilitates in development, production and maintenance of activities relating to the computerized management information systems.
Benefits and Perks:
- Paid holidays
- Paid time off
- Quarterly bonus
- Vendor discounts
- Retirement plan
- Disability and Life insurances
- Medical, dental, vision, insurances
Job Qualifications:
- Have an associate degree or graduation from a technical school; or 2 years' related experience and/or training; or equivalent combination of education and experience.
- Requires the knowledge of a variety of hardware as well as software and operating systems.
- Advanced computer skills.
- Ability to work with limited supervision.
- Flexible schedule (needs to be able to cover for PTO of others in IT).
- Experience in a support capacity with small to medium sized businesses (10-300 user environments).
- Performing remote troubleshooting through diagnostic techniques and pertinent questions (network, printers, Wi-Fi, desktop, mobile).
- VolP phones
- Office 365
- Working knowledge of Active Directory, DNS, DHCP, File Systems and Permissions.
- Must possess strong troubleshooting and analytical skills to work through issues.
- Must possess strong interpersonal skills and the ability to assist customers remotely over the phone, via remote control software or in person.
- Must be willing to travel to other locations within the county to troubleshoot technical issues.
Job Responsibilities including but not limited to:
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance. Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work.
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e., when to expect a follow-up contact and by whom).
- Participate in the on-call rotation. When on call, be prepared to address technical issues.
- Maintain good working relationships with all cooperative workers.
- Performs miscellaneous job-related duties as assigned.
More About Us:
Hackley Community Care is a Federally Qualified Health Center in Muskegon, Michigan. Our staff of 300 brings comprehensive medical, dental, behavioral health and support services to families in greatest need in Muskegon County and surrounding areas.
We have a long-standing reputation and commitment to serving our patients and our staff through our core values of quality, integrity, respect, and compassion. These core values serve as strong groundwork to continue in our work of DEI and ensuring that our staff have the culture, tools, and training to do their best work. At Hackley Community Care, “We Commit to a Culture of Equity and Inclusion that Promotes and Celebrates a Unified Community through Diverse Voices. Hackley Community Care: Where the ‘We’ begins and ends with ‘Me’”.
Hackley Community Care is a Federally Qualified Health Center in Muskegon, Michigan. Our staff of 300 brings comprehensive medical, dental, behavioral health and support services to families in greatest need in Muskegon County and surrounding areas.
We have a long-standing reputation and commitment to serving our patients and our staff through our core values of quality, integrity, respect, and compassion. These core values serve as strong groundwork to continue in our work of DEI and ensuring that our staff have the culture, tools, and training to do their best work. At Hackley Community Care, “We Commit to a Culture of Equity and Inclusion that Promotes and Celebrates a Unified Community through Diverse Voices. Hackley Community Care: Where the ‘We’ begins and ends with ‘Me’”.
