What are the responsibilities and job description for the Senior Donor Servicing Associate position at HADASSAH ZIONIST ORG?
Job Description
Job Description
The Senior Donor Servicing Associate will provide support to the Grassroots Fundraising, Associates and Donor Services departments by assisting with prompt and accurate processing, acknowledgement and recognition of all gifts, pledges, and payments made to Hadassah
Duties and Responsibilities
- Distribute work to Donor Services Associates, monitor workflow and quality control
- Train Donor Services Associates in new procedure / practices as needed
- Work with National Director Member Philanthropy and Director, Grassroots Fundraising to create and implement operational coding for Grassroots, Annual Giving and Associate items such as but not limited to Yahrzeits and Real Estate (bricks, road tiles and walls
- Research and analyze donor history and reconcile discrepancies –
- Respond to donor requests for information on gifts, certificates, recognition or events via telephone or through correspondences
- Input information in Salesforce / Pledgemaker custom modules
- Answering phones and calls that come in directly to the department along with follow up calls to the Division Helpline
- Set up and maintain in honor and in memory of funds
- Generate reports
- Maintain inventory on brochures, fliers and other materials
- File Management –
- Be the back-up for online fundraising contributions
- Manage backend aspects of donation site
- Other Duties as assigned
Required Knowledge, Education or Experience
