Haddad Hyundai is seeking full-time experienced SERVICE ADVISOR at Hyundai of Pittsfield Mass. Our dealerships are centrally located in Berkshire County and boast excellent work environments. Our service advisors receive an excellent compensation package – weekly pay plus commission along with many other benefits! Potential annual earnings of $50,000 to $80,000 with incentives.

Job Duties:

• Initiating services by listening to the customer’s description of their vehicles issues/symptoms while clarifying descriptions
• Conducting inspections and taking test drives; checking vehicle maintenance records and examining service schedules; verifying service contract and warranty coverage; developing estimates; writing repair orders, and maintaining customer rapport and records
• Calculating customer payments, including deductibles and obtaining necessary signatures and entering repair orders (RO’s) into service databases
• Updating job knowledge by participating in training and keeping abreast of manufacturers’ publications
• Enhancing the group’s reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
• At least (1) years of experience in a service advisor role is ideal, preferably in a dealership setting with previous customer service experience
• Valid, insurable driver’s license
• Experience or certification with specific manufacturer is a bonus
• Professional appearance and demeanor with a positive attitude
• Tekion Experience Helpful
• Willing to train the right candidate 

Benefits:

• Health Insurance 
• Dental Insurance 
• 401(k) program
• PTO
• Sick leave

EDUCATION/EXPERIENCE/SKILLS REQUIRED

• High School Diploma or Equivalent 
• Minimum of two years customer service experience normally obtained as Service Client Care Coordinator or similar position

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certificates, Licenses, Registrations  

Valid Driver's License

WORKING CONDITIONS/PHYSICAL DEMANDS

Physical Demands/Efforts 

• While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.  
• The employee is occasionally required to walk, climb, or balance, stoop, kneel, crouch, or crawl and smell. 

Mental & Visual Demands 

• Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
• Work performed by this position requires moderate mental concentration to effectively execute moderately complex service tasks.

 Work Environment 

• Work is primarily performed in an office environment. However, while performing the duties of this job within service shop environment, the employee may be exposed to moderate noise. 

LIMITATIONS AND DISCLAIMER  

This document is intended to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive description of all responsibilities, duties and skills required for the position as they may be changed at management discretion or in response to business demands. 

Salary : $50,000 - $80,000