What are the responsibilities and job description for the Service Administrative Support position at Hagadone Marine Group?
Key Responsibility Areas
Check in boats for service with the customers
Monitor all docks and on site locations for Customer drop off and pick up
Service Customer Outreach to confirm pick up and drop off
Tagging new boat trailers
Ability to multitask and flexibly prioritize roles
Other - More jobs may be assigned based on purpose of the role
Organization and input of service data
Answering Service Phones
Housekeeping / Safety- Maintaining clean and organized workspaces; facilitate even traffic flow in the office and with boat movements on campus
Major Duties
Process and admin management
Input information into spreadsheets to track important customer information and orders.
Transfer data from hard copy to a digital database including boat scheduling
Update customer information in a database.
Organize existing data in a spreadsheet.
Verify outdated data and make any necessary changes to records.
Assist with all department special projects requiring input of data
Organization and filing
Assist with boat check in
Review and update daily boat movements and communicate status during daily service meeting
Inventory the customer pick up lanes daily and reach out to customers to schedule pick up.
Service Administration, Operations & Housekeeping
Knowledge of customer boats and locations while maintaining an up-to-date schedule and Launch Master entries. Use and maintain the HMG standardized system for boat movement.
Good knowledge of all Google based request forms, applications and sheets including; Parts Request, Estimate Request, Boat Movement Request, Yard Porter Request and check-in sheets. Use request forms in the course of daily duties whenever appropriate.
Recommend any changes in procedures that will improve efficiency.
Keep the dealership neat, clean and organized at all times;
Help maintain service displays;
Show respect and care for dealership equipment
Interdepartmental Relationships
Establish and maintain effective working relationship with all dealership personnel;
Work with technician manager & estimate manager to create timely and accurate estimates.
Assist in daily facilitation of service meetings reviewing boat flow delays and hold ups.
Work together to provide customer updates and set accurate expectations to exceed customer expectations.
Work directly with the Service Manager, Technician and Detail / Fiberglass Manager, and the Logistics manager to coordinate all boat and trailer movement.
Attend boat EXPO and other special events as needed.
Requirements and Physical Demands :
Steady, pleasant temperament with customer service skills
Results-oriented
Able to work an average of 40 hours per week.
Able to work a variety of shifts, which include weekends, nights, days, and holidays.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Service Administrative Support?
Sign up to receive alerts about other jobs on the Service Administrative Support career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Service Administrative Support.
Click the checkbox next to the jobs that you are interested in.
