What are the responsibilities and job description for the Service Administrative Support position at Hagadone Marine Group?
Key Responsibility Areas
- Check in boats for service with the customers
- Monitor all docks and on site locations for Customer drop off and pick up
- Service Customer Outreach to confirm pick up and drop off
- Tagging new boat trailers
- Ability to multitask and flexibly prioritize roles
- Other - More jobs may be assigned based on purpose of the role
- Organization and input of service data
- Answering Service Phones
- Housekeeping/Safety- Maintaining clean and organized workspaces; facilitate even traffic flow in the office and with boat movements on campus
Major Duties
Process and admin management
- Input information into spreadsheets to track important customer information and orders.
- Transfer data from hard copy to a digital database including boat scheduling
- Update customer information in a database.
- Organize existing data in a spreadsheet.
- Verify outdated data and make any necessary changes to records.
- Assist with all department special projects requiring input of data
- Organization and filing
- Assist with boat check in
- Review and update daily boat movements and communicate status during daily service meeting
- Inventory the customer pick up lanes daily and reach out to customers to schedule pick up.
- Service Administration, Operations & Housekeeping
- Knowledge of customer boats and locations while maintaining an up-to-date schedule and Launch Master entries. Use and maintain the HMG standardized system for boat movement.
- Good knowledge of all Google based request forms, applications and sheets including; Parts Request, Estimate Request, Boat Movement Request, Yard Porter Request and check-in sheets. Use request forms in the course of daily duties whenever appropriate.
- Recommend any changes in procedures that will improve efficiency.
- Keep the dealership neat, clean and organized at all times;
- Help maintain service displays;
- Show respect and care for dealership equipment
- Interdepartmental Relationships
- Establish and maintain effective working relationship with all dealership personnel;
- Work with technician manager & estimate manager to create timely and accurate estimates.
- Assist in daily facilitation of service meetings reviewing boat flow delays and hold ups.
- Work together to provide customer updates and set accurate expectations to exceed customer expectations.
- Work directly with the Service Manager, Technician and Detail/Fiberglass Manager, and the Logistics manager to coordinate all boat and trailer movement.
- Attend boat EXPO and other special events as needed.
- Requirements and Physical Demands:
- Steady, pleasant temperament with customer service skills
- Results-oriented
- Able to work an average of 40 hours per week.
- Able to work a variety of shifts, which include weekends, nights, days, and holidays.
