Credit/Collections Coordinator

We are looking for an experienced credit and collections professional to join our team.

Preferred skills:

• Must have a talent for building relationships with customers/sales and other divisions
• Excellent communication skills
• High level of customer service
• Basic understanding of Excel & Word.
• Talent for problem solving.
• Detail oriented.
• Must be able to multitask. Proficiency in time management.
• General understanding of accounting functions.
• Strong work ethic. Positive attitude.

Duties:

Contact customers for business collection, filing, extensive data entry, follow up with sales and management.

• Record information about financial status of customers and status of collection efforts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Locate and notify customers of delinquent accounts by mail, email or telephone solicit payment.
• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Answer customer questions regarding problems with their accounts.
• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Receive payments and post amounts paid to customer accounts.
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies,
• Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.

• Perform various administrative functions for assigned accounts, such as recording address changes and updating information
• Negotiate credit extensions when necessary.
• Other duties as assigned

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person