What are the responsibilities and job description for the Server ?experience required position at Haidilao Hot Pot?
Benefits :
Provides employees discounts to dine at all 1500 Haidilao Hot Pot locations globally
Provides on-site staff meal
Provides medical insurance to qualified full-time employees
Provides 401k match to qualified employees
Provides Birthday gift and celebration
The Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.
Physical Requirements :
Ability to lift, carry, deliver and / or serve items weighing up to 20-40 pounds throughout an eight-hour shift
Ability to balance serving tray when transferring for food order
Ability to stand and walk continually throughout an eight-hour shift
Ability to bend, stoop and reach for products and items
Ability to work to various temperature environment, for example low temperature in the refrigerator and high temperature in the cooking area
Ability to work in loud areas, for example, the music for special performance and / or loud noise from the dishwasher machine
Visual acuity to see restaurant menus, take customer orders, review customer bills and smoothly navigate dining room, kitchen and other facility areas
Ability to attend work as scheduled, working various schedules and shifts throughout normal business hours
Education / Qualifications :
California Food Handler Certificate
Previous server experience is preferred
Fluent in English / Preferred languages : Mandarin and Spanish
Responsibilities :
Ensure that all guests are greeted in a timely, friendly, and professional manner
Ensure the table is clean and that utensils, napkins, and other needs have been provided and anticipate guest's needs prior to them asking
Maintain in-depth menu knowledge to answer questions and make order suggestions and ensure customers are able to navigate the menu system
Deliver food, beverages, condiments and other as requested by customers
Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen
Provide relevant and exceptional service to customers to ensure their satisfaction
Be a team player, assisting co-workers whenever needed to ensure customer satisfaction.
Prepares customers checks and collects payments.
Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
Performs other related duties as assigned.
Requirements :
Excellent interpersonal and customer service skills
Hardworking, professional dedication, strong interpersonal communication skills, and strong teamwork spirit
Well-organized with ability to take and place food and beverage orders accurately
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