What are the responsibilities and job description for the Manager, Order Management position at Haier?
At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities : we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
The Managers oversee a team of Customer Fulfillment (CF) staff and are dedicated to providing a top-tier, seamless customer and employee experience. These Leaders work closely with Area Sales Managers (field sales) and Region Managers to coordinate resource support across all Customer Fulfillment. The Team Leader fosters a culture of ownership and accountability among agents, ensuring that each owner's case is handled with precision and aligns with owner experience and operational goals.
Position
Manager, Order Management
Location
USA, Louisville, KY
How You'll Create Possibilities
Team Management and Supervision
- Lead and direct a team of Customer Fulfillment staff in driving a culture of Consumer First Advocacy, meeting or exceeding customer experience, productivity and metric goals through training, coaching and motivation.
- Provide guidance, feedback, and training to help team members improve their skills and performance; conduct regular structured coaching conversations.
- Monitor and communicate performance to set metrics and KPIs.
- Lead team meetings to communicate updates and performance trends.
- Partner with site Human Resources team to ensure fair and consistent administration of all policies, work rules and processes.
- Oversee staffing and allocate employees to cover absenteeism. Participate in recruitment and selection process as needed.
- Complete timecards daily and ensure employees receive appropriate pay for time worked. Ensure time is properly coded, leave types are identified and overtime is properly calculated.
- Identify and communicate overtime needs. When applicable, acquire overtime help and accurately apply overtime guidelines.
- Lead employee disciplinary investigation and action as appropriate. Partner with HR to conduct timely investigations when necessary. Complete accurate and thorough disciplinary records with supporting documentation.
- Ensure attendance and performance corrective action is issued in a timely manner and consistent with policy guidelines.
Team Motivation and Engagement
Customer Service & Quality Assurance
Operational Effectiveness and Efficiency
What You'll Bring to Our Team
Position Requirements :
Minimum Qualifications :
Preferred Qualifications :
Our Culture
At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
