Customer Service Representative

Hainsworth Laundry Company is looking for a Customer Service Representative (Part-Time).

This is an exciting opportunity to grow in a long-term career with great benefits in an innovative team-oriented environment. Our training will equip you with life-long skills and prepare you for a stable and rewarding long-term career.

The part-time position is for approximately 30 hours per week, depending on availability. Preferred working hours are Monday-Thursday 6PM-9:00PM and Saturday & Sunday from 8AM-5PM. There is one weekly meeting during the daytime and we are flexible with the time of this meeting.

Training for the position is in-person on weekdays from 7AM-4PM. Once trained, the position is remote with opportunities to pick up more hours with in person work.

Our employees are what sets us apart from our competition. Our focus is finding problem solvers who are passionate, positive, principled and professional.

The Customer Service Representative is responsible for helping with the service calls and various clerical tasks under the supervision of the Assistant Operations Manager.
Computer is provided by Hainsworth Laundry Company.

The roles & responsibilities of the Customer Service Representative include, but are not limited to:

• Handling customer calls & service requests
• Opening & closing service requests
• Dispatching service requests
• Handling customer chats
• Contacting residents & managers
• Creating, maintaining, and entering information into databases
• Bridge communication between service technicians & customers
• Word processing & spreadsheet management File management
• Assisting office staff with general tasks and projects

We Offer:

• A Great Working Environment
• Job Stability
• Competitive Pay and Raises
• On the Job Training

Requirements & Abilities:

• Ability to Participate in and Support a Team Environment
• Experience with MS Office Preferred
• Good Communication and Phone Skills
• Ability to Report for Work on Time and Maintain a Schedule of Regular Attendance
• Ability to uphold our values: Passionate, Positive, Principled, Professional
• Be able to type 60 WPM
• Ability to Maintain Accuracy and Confidentiality
• Be Able to Provide Excellent Customer-Minded Service
• Ability to Listen & Respond Appropriately to Customers’ needs
• Minimal Travel may be Required to Fulfill Duties
• No Experience Required

We look forward to meeting you and having you join our team.

Who We Are:

In 1964, at the age of 65, Ken Hainsworth retired from a career in appliance sales and started the Ken Hainsworth Company.

This consisted of only a couple dozen accounts, giving him something to stay busy with while allowing time to fish and enjoy his retirement. Occasionally, there would be a washer or dryer that needed repair or a customer looking for help. He thrived on interacting with everyone he met, and formed many wonderful relationships with his suppliers, apartment owners and management as well as, the end users of his service.

He soon found himself less interested in retirement and more interested in building and expanding his little business. Today, seven of Ken's grandchildren, several great-grandchildren and even great-great grandchildren are employed in carrying on his legacy of excellent personalized service. We proudly lease and rent laundry equipment to various types of property, such as apartments and colleges, and provide service for the machines.

Our family, which now extends to our many wonderful non-family employees, love what we do and feel pride in providing the very best value to our customers.

Selected candidate(s) may be subject to and must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State of Washington. Hainsworth Laundry Company is an Equal Opportunity Employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Hainsworth will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodations due to a disability, please contact our office at 800-526-0955 and ask for HR.

Job Type: Part-time

Pay: From $19.00 per hour

Expected hours: 25 – 30 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Referral program

Shift:

• Day shift
• Evening shift
• Rotating shift

Application Question(s):

• What hours are you available to work?
• Are you available to train in-person in Spokane, WA?

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Hybrid remote in Spokane, WA 99202

Salary : $19