What are the responsibilities and job description for the Kohler Experience Center Store Coordinator position at Hajoca Corporation?
Job Summary
This position will be a support role for our showroom team with the intended goal of growing into a full time sales role. Showroom sales personnel provide expert product selection assistance and design advice to our showroom customers. They ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals.
Job Duties
•Answering the phone, greeting customers, customer service, order entry, price quotes, qualifying customers
•Clerical support for our sales team.
•Detailed oriented with strong organizational and analytical skills.
•Ability to work well both independently and within a team environment.
•Providing customers with reliable information regarding product specifications, product suitability, pricing, and availability
•Entering sales orders and bids, expedite purchases, and maintain customer communication to ensure an accurate and timely order processing
•Process showroom sale returns and refund paperwork in accordance with company policy and procedure.
•Foster positive vendor and manufacturer relationships for a seamless sales cycle.
•Maintain product literature files to ensure the most current and accurate information is always provided to our customers.
•Keep showroom clean, neat, current, stocked and safely displayed.
Knowledge, Skills, and Abilities:
•Outstanding customer service, verbal/telephone and written communication skills.
•Establish and maintain positive working relationships with customers, vendors and co-workers.
•Comprehensive knowledge of product and kitchen/bath design trends; able to suggest appropriate related products for purchase and to promote the value-added services offered.
•Identify customer needs, provide profitable solutions and close the sale.
•Able to plan, organize and multi-task.
•Ability to be self-directed, detailed and highly organized in work activities.
Salary : $18 - $23
