Showroom Sales Supervisor

Are you outgoing, knowledgeable, and service-oriented? Do you enjoy building relationships and providing an excellent customer experience? Do you like to lead others? If so, we’d like you to join our team as a Showroom Supervisor.    About the Role:      You will:  Oversee aspects of personnel performance, sales, operation, and financial performance in the showroom. Supervise a team of showroom sales personnel.  Provide training and guidance to the Showroom sales team to ensure their ability to meet sales and customer service goals. Help establish individual sales goals and hold salespeople accountable for achieving goals. Serve as an escalated point of contact for customers with inquiries or concerns and ensure high level of customer satisfaction. Assist showroom customers, assessing their needs, guiding their product selections and successfully closing the sale.  Analyze financial reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets and increase ROI, and profit sharing. Effectively manage customer contacts and relationships providing excellent customer service, building sales volume, and constantly increasing overall customer satisfaction. Build relationships in the community through local marketing efforts, hosting special events to build a repeat and new customer base, and attending industry-related vendor functions and professional events.  Conduct all business in accordance with Company policy and procedures. Maintain and insist upon a safe working environment in accordance with Company policy and procedures.  Safeguard and maintain all Profit Center assets – buildings, fleet, equipment, inventory, and receivables. Successfully complete required safety and compliance training programs as assigned. Perform other reasonably related duties as assigned by management.   About You:  3 years of experience in showroom sales   Our ideal candidate will also:  Possess proven knowledge of kitchen and bath design trends and effective sales techniques. Possess leadership qualities and be viewed as a leader. Have experience promoting a productive and positive team environment and coaching staff to do their best work to achieve the highest levels of sales and customer satisfaction. Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain appointment and customer contact files, and to analyze customer data. Possess a strong work ethic and a high standard of integrity.  Be able to build and maintain quality relationships with co-workers, customers, and vendors. Demonstrate strong personal sales skills and the ability to lead a highly effective sales team. Be able to interpret financial report data to determine success/failure of plans and to take appropriate action to adjust business plans ensuring success. Be able to learn and operate the computer related systems used to process orders. Be able to read, write, speak and understand English.