What are the responsibilities and job description for the Host/Hostess position at Hakuna Hospitality/Del Pez Mexican Gastropub (Glen...?
Award winning restaurant is looking for a new addition to our host team.
Provide timely, accurate and hospitable service while welcoming and warmly greeting guests. Each Host/Hostess’ primary objective is to create a welcoming and memorable experience for our guests.
Job Duties Primary include but not limited to:
o Promote,work, and act in a manner consistent with the mission of Hakuna Hospitality
o Maintains a cheerful, courteous disposition and a neat, clean and professional image
o Warmly and graciously greet all guests upon arrival
o When possible, open the front door for guests entering or leaving the restaurant
o When immediate seating is limited, record guest names and number of people in the party and provide guests with an estimated wait time. (Using the Open TableSystem)
o Maintain wait list and coordinate seating while on a wait list in conjunction with the reservations list, using the open table system.
o Escort guests to the designated table by rotation as soon a possible, present menus to each guest once they are seated.
o Engage in a friendly running dialogue while walking the guest to their table.
o Accommodate special seating requests for guests whenever possible.
o Seat guests based on guest preferences and balancing of customer flow in service stations.
o Effectively communicates guests’ needs to servers, bartenders, expo and managers as needed.
o Notifies managers of any guest that is perceived to be unhappy.
o BidsFarewell and thanks guests as they leave. Ensures everything was satisfactory and invites guest to return
o Answers the phone within 2 rings and uses the appropriate phone greeting.
o Follows all company approved carry out procedures
o Keeps foyer, host/hostess station clean and well organized. Ensures all menus are clean, restocks necessary supplies and brings all areas up to standards.
o Responds calmly to all guests and notifies restaurant manager of situation.
o Performs shift change and/or closing duties
o Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of position.
o Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
o Is dressed neatly and well groomed in company approved uniform at all times
Helps to clean and reset tables
Helps to run food from the kitchen to guests sitting at tables
o Provides a favorable image of the company at all times to promote its aims and objectives
o Attend all scheduled employee meetings and offers suggestions for improvement.
o Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Skills and Qualifications:
General Math Skills, Verbal Communication, Customer Service, Resolving Conflict, Teamwork, Persistence, Energy Level, Selling to Customer Needs, Thoroughness, Professionalism, Client Relationships
Job Types: Full-time, Part-time
Pay: $13.00 - $19.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- Evening shift
Experience:
- Food Service Hosts: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
Salary : $13 - $19