What are the responsibilities and job description for the Senior IT Support Engineer (Remote/Hybrid) - San Francisco Bay Area position at Halcyon Financial Technology?
Job Description
Job Description
Halcyon Financial Technology, L.P. (HalcyonFT) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.
We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.
We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.
HalcyonFT is Excellence in IT.
POSITION OVERVIEW
We are looking for a full-time Senior IT Support Engineer to work efficiently in a Remote / Hybrid work environment. While predominantly a remote position, employees who sit in this role will be required to occasionally provide onsite coverage to clients and must be able to arrive at a client's location (Bay Area San Francisco) within an hour and be able to be online 9 : 00am PT 6 : 00pm PT. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. In this role, frequent video conferences with both team members and clients are the norm, facilitating seamless communication and collaboration. We are looking for professionals who can multitask and quickly adapt to client needs while utilizing active thinking and problem solving to ensure the highest levels of client satisfaction.
RESPONSIBILITIES
- Provide high quality, executive-level user support to our financial services clients on-site and remotely
- Build and maintain trust and rapport with clients
- Monitor and support modern cloud systems and infrastructure such as Microsoft Office 365, Azure, and Cisco Meraki
- Design, implement, document and maintain clients' infrastructure, applications, and system management tools
- Translate complex technical solutions to end-users and decision-makers
- Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
- Collaborate with other team members to find the best solutions for our clients
- Willingness to help other team members
- Commitment to ongoing learning and professional development
- Manage Help Desk Tickets : Monitor and respond to requests via Slack and our ticketing system. Prioritize and resolve issues in a timely manner.
REQUIRED QUALIFICATIONS
SALARY RANGE
THE BENEFITS OF WORKING FOR HALCYONFT
Company Description
Formed in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit http : / / www.halcyonft.com.
Company Description
Formed in 2010 by industry veteran Rodric O'Connor to address a gap in serving small to mid-size financial services firms with industry-leading IT support, HalcyonFT's team of experienced IT professionals brings decades of experience in the financial services industry. Halcyon FT exclusively serves financial services firms with a full understanding of industry trends, challenges and expectations. For more information, please visit http : / / www.halcyonft.com.
Salary : $80,000 - $120,000
