What are the responsibilities and job description for the Lexus Vehicle Delivery/Technology Specialist position at Haldeman Lexus of Princeton?
Job Description
Job Description
Haldeman Lexus of Princeton – Vehicle Technology Specialists
CAREER OPPORTUNITY – Haldeman Lexus of Princeton is currently looking to fill a Full-time position at our dealership. We are looking for customer-focused, enthusiastic individuals with exceptional communications skills, and a professional appearance. This is a great opportunity for qualified individuals to start a career with a Local Family owned Dealership with advancement opportunities.
TECHNOLOGY SPECIALIST - This position ensures that every owner receives a proper delivery of the vehicle features and controls, with special emphasis on properly educating the customer about the technology in the vehicle. Applicants must have great people skills and be a problem solver and great listener. This individual must also be available to work on Saturday. You will also be required to assist with off-site deliveries, moving inventory and other Dealership tasks required by the Managers.
REQUIREMENTS - All applicants must have exceptional communication skills. Previous Automotive experience is a PLUS, but NOT REQUIRED, will train the right candidate. Must be flexible to work Saturday and must achieve performance goals. Employment will be contingent on a satisfactory employment history, background investigation and drug screen. Applicant must have a clean Driving Record and possess a valid drivers license.
- Present Lexus products in an effective manner that ensures customer understanding
- Maintain a high degree of product and technical knowledge. Conduct continuous research and maintain a collection of Lexus product and technical information.
- Resolve customer inquiries for vehicle technology issues.
- Troubleshoot Vehicle Technology features.
- Master product knowledge on all vehicles.
- Develop and practice presentations for all Lexus vehicles and their features.
- Maintain and utilize a collection of technology information and resources to assist in explanations.
- Assist customers in the delivery of their vehicles and personalize those deliveries to their needs.
- Demonstrate vehicles features, technical and dynamic systems, and controls.
- Introduce and explain quick guides and online resources for more in-depth information.
- Maintain a log of all customer deliveries.
- Follow up on delivered vehicles within a specified amount of time to ensure customer satisfaction and understanding of featured technology
- Train Sales Staff and other dealership personnel on new technology
- Pro-actively engage with customers who visit the dealership to answer questions and respond to concerns.
- Pro-actively collaborate with the Sales department to assist customers with their technology concerns by appointment.
- Oversee deliveries for the sales team ensuring proper information is explained.
- Any other related responsibilities as assigned by manager.
