I. CORE FUNCTIONS |
Administrative Duties | - Welcomes visitors and callers to identify needs
- Takes messages and forwards to staff
- Retrieves and sends mail from the main office for processing
- Documents encounters and interactions
- Prepares and maintain client folders and action logs
- Support in the planning and development of outreach events during working hours, after hours, and on weekends, as required.
- Maintains privacy and personally identifiable information (PII) security standards of the persons served and an ethical code of conduct at all times.
- Receives assignments for the week and/or by the day, from the Program Director.
- Open and closing offices and general maintenance of WNP work areas, including conference rooms and Donation Closet.
- Complete mandatory and assigned training
- Perform general clerical duties such as word processing, correspondence, e-mail, telephone and in-person reception, filing, data entry, record maintenance, faxing, scanning and timely and accurate data entry.
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Program Duties | - Provides both direct and outreach services to the persons served as a part of Wai‘anae Neighborhood Place.
- Respects the cultural values and beliefs of persons served.
- Assists with the intake/application process with the persons served in completing demographic and authorization, consents and other necessary information.
- Conduct outreach activities to reach the target population, including, but not limited to, canvassing the community, distribution educational material, making public presentations, and staffing fair booths.
- Completes weekly, monthly and annual reporting responsibilities.
- Provides referrals to any applicable resources, or any other appropriate State agency or assistance programs, and maintains a list of, and establish a protocol for, referral services available to assist the persons served with questions, grievances, complaints or questions about assistance and/or services.
- Educates, assists, and refer the persons served with other educational, legal, social, emotional, medical, behavioral, vocational, entitlements, and/or other human services support needs to the appropriate advocacy, education, or service-provider organizations.
- Supports the program’s quality activities as well as the Agency’s Performance and Quality Improvement Plan.
- Operates, as needed, the Donation Closet.
- Provides both direct and outreach with the persons served, as needed, when the assigned worker is not available.
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Family Outreach | - Provides face to face, collateral contact, documents applicable information and submitting progress notes within one working day.
- Coordinates activities with other services providers, as appropriate, to accomplish joint family service planning and community outreach events.
- Maintains a family caseload of 20, which involves maintaining case records of persons served according to policy and making a face-to-face contact according to the service plan.
- Administer the Family Assessment Tool with enrolled families.
- Develop and implement a service plan with enrolled families.
- Provides outreach, information and referral assistance with enrolled families, visitors and callers to Neighborhood Place. Family Outreach services include assisting persons with multiple issues including financial, educational, food security, domestic violence, abuse, disability, eviction, health needs.
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SNAP Outreach | - Provide outreach, education and enrollment assistance to individuals and families potentially eligible for SNAP assistance
- Assist with completing SNAP applications, securing and maintaining benefits and authorizations for information sharing.
- Maintaining expertise in pre-screening, application, and program specifications.
- Conduct education activities to community groups, including, but not limited to workshops, brown-bags, and one-on-one direct services.
- Provide assistance without imposing a fee, and assist all applicants or beneficiaries, regardless of age, disability, or culture.
- Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served, including individuals with limited English proficiency, and ensure accessibility and usability of tools and functions for consumers with disabilities in accordance with the Americans with Disabilities Act and section 504 of the Rehabilitation Act.
- Help the person served to make an informed decision by providing information and services in a fair, accurate and impartial/unbiased manner.
- Answer questions to facilitate pre-screening and document readiness.
- Inform applicants that the Department of Human Services is solely responsible for making eligibility determinations.
- Enter all contacts, call logs, requests, demographic profiles and reports on DHS approved forms.
- Participate in monthly provider meetings with DHS SNAP personnel, and other SNAP outreach providers.
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II. OTHER FUNCTIONS | - Behave in a manner consistent with Hale Na‘au Pono’s mission, job description, agency and program policies & procedures, applicable state and federal laws, contract requirements, and the standards and requirements of the pertinent professional organizations and disciplines.
- Performs other related duties as assigned.
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III. QUALIFICATIONS |
Knowledge / Abilities | - Possess empathy, cultural competence and understand the needs of households on the Waiʻanae Coast.
- Ability to communicate effectively with community members public/private sector officials, professional, para-professional, administrative support, participants and family members.
- Demonstrate ability to collaborate effectively in a team setting
- Demonstrate a high level of creativity and flexibility to promote, enhance and attain program goals.
- Demonstrate knowledge and effective utilization of community resources.
- Proficient in using the internet, computers, Microsoft Office software, internet hotspots, projectors and basic office equipment.
- Ability to work independently in a fast-paced and ever changing environment
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Education & Experience | |
| - And four (4) years of experience working with the target population, in a human, social, health or other related field.
- And an approved waiver from DHS if applicant educational credential is a high school diploma/GED.
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Preferred Qualifications | - Bachelor’s degree in social work, psychology or related field required.
- And two (2) years of experience working directly with the targeted population.
- Experience providing outreach and doing in-person and virtual presentations.
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Physical Requirements | - Must be physically able to perform job duties with or without reasonable accommodation. Any physical condition that could cause the applicant to be a hazard to themselves or others, will disqualify them for appointment.
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IV. OTHER REQUIREMENTS | - Valid driver's license and clean traffic abstract within the past three years and ready access to an insured vehicle.
- Availability to work flexible hours, including nights, weekends and holidays.
- Provide consent and necessary information for a criminal background checks on an initial and bi-annual basis.
- Consents and submits to drug testing.
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