What are the responsibilities and job description for the House Without a Key - Bus help (On-Call) position at Halekulani Corp.?
House Without a Key - Bus help (On-Call)
Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America Req #984
Tuesday, April 23, 2024
LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."
As an integral part of a team, the Bus help is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to assisting Servers in providing quality food and beverage service to guest courteously and efficiently. During breakfast meal periods direct guest to buffet tables and offer to deliver food and beverage orders to guest table accordingly to hotel standards. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service. Assist with maintaining par levels of the general inventory
ESSENTIAL FUNCTIONS
- Maintain complete knowledge of and comply with all department policies and service and procedures and standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as needed.
- Anticipate guest needs, respond promptly and acknowledge all guest, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of table / seat / station numbers, room capacity, hours of operation and proper table set-ups.
- Maintain knowledge of and strictly abide by state liquor regulations.
Check station assignments and complete work to be done.
Transport supplies from the storeroom to the restaurant as assigned.
Stock condiments and supplies as laid in departmental standards.
Pick up bread supply from the bake shop.
Check ice cream for sufficient supply. Pickup from Bake shop if needed more.
Set up and chip station as assigned as laid down in departmental standards.
Retrieve clean linen from Laundry and stock in restaurant.
Stock and polish all side station wares to the levels required for business.
Arrange and set tables according to floor plan.
Prepare and set lanterns on all tables.
Set tables
Attend Pre-Meal meetings.
SUPERVISORY REQUIREMENTS
Reports To : House Without A Key Manager & Assistant Manager
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
EDUCATION / EXPERIENCE
LICENSES / CERTIFICATIONS
KNOWLEDGE, SKILLS, & ABILITIES
PHYSICAL DEMANDS
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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