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Automotive Product Specialist

Haley Auto
Henrico, VA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/21/2025

PRODUCT SPECIALIST

TRAINING WILL INCLUDE :

  • Utilization of Customer Retention Management system (CRM)
  • Step by step guidance on customer interaction
  • Daily Tasks
  • Product training
  • Business Development Center (BDC)
  • Online Manufacturer Training
  • Knowledge on other departments within the dealership. (Service / Parts / Body Shop)
  • Understanding of paperwork
  • Importance of Customer Satisfaction Index (CSI)
  • Conflict resolution
  • Inner workings of the automobile business
  • Delivery process
  • Customer follow up process, appointments
  • Finance and Insurance (F&I) products
  • Visit other dealerships

NON-NEGOTIABLE

REQUIREMENTS AND STANDARDS

INDIVIDUAL

STANDARDS

The Product Specialist Must :

  • Be a College Graduate with a Bachelor's degree (may be eligible in last two semesters)
  • Possess the character and appearance standards of your specific dealership
  • Maintain a positive, wholesome attitude towards life and the sales profession
  • Engage in some kind of self-improvement program regularly
  • Get along well with other employees of the dealership

    • WORK ORGANIZATION

    STANDARDS

    The Product Specialist Must :

  • Know how to set objectives or quotas and how to figure a method or program of action to reach those goals
  • Come to work each day with a plan of work for the day
  • Have a positive owner-follow-up system
  • Ability to be openly communicate with management

    • KNOWLEDGE STANDARDS

    The Product Specialist Must :

    v Learn why people buy and how to meet the needs of various types of customers

  • Know the company sales and credit policies
  • Have a thorough product knowledge of your own products and a general knowledge of competitive products
  • Follow a sales plan with every customer

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