Automotive Internal Service Advisor

Job Description

Job Description

The Internal Service Advisor helps coordinate all internal repair orders for used cars. This includes writing internal service repair orders for used cars, creating estimates, dispatching the work to the technicians, and subletting repairs if necessary. They will also maintain and create work orders, undertake responsibility for writing warranty PDI repair orders for new stock units, coordinate with sales managers and service managers accurately; and follow up with each repair work.

The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she is certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification, has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.