Demo

Automotive Product Specialist

Haley Automotive Group
Farmville, VA Full Time
POSTED ON 4/24/2025
AVAILABLE BEFORE 6/23/2025

PRODUCT SPECIALIST
TRAINING WILL INCLUDE:


  • Utilization of Customer Retention Management system (CRM)
  • Step by step guidance on customer interaction
  • Daily Tasks
  • Product training
  • Business Development Center (BDC)
  • Online Manufacturer Training
  • Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
  • Understanding of paperwork
  • Importance of Customer Satisfaction Index (CSI)
  • Conflict resolution
  • Inner workings of the automobile business
  • Delivery process
  • Customer follow up process, appointments
  • Finance and Insurance (F&I) products
  • Visit other dealerships


NON-NEGOTIABLE
REQUIREMENTS AND STANDARDS


INDIVIDUAL

STANDARDS

The Product Specialist Must:

❖ Be a College Graduate with a Bachelor’s degree (may be eligible in last two semesters)

❖ Possess the character and appearance standards of your specific dealership

❖ Maintain a positive, wholesome attitude towards life and the sales profession

❖ Engage in some kind of self-improvement program regularly

❖ Get along well with other employees of the dealership


WORK ORGANIZATION

STANDARDS


The Product Specialist Must:

❖ Know how to set objectives or quotas and how to figure a method or program of action to reach those goals

❖ Come to work each day with a plan of work for the day

❖ Have a positive owner-follow-up system

❖ Ability to be openly communicate with management


KNOWLEDGE STANDARDS

The Product Specialist Must:

v Learn why people buy and how to meet the needs of various types of customers

❖ Know the company sales and credit policies

❖ Have a thorough product knowledge of your own products and a general knowledge of competitive products

❖ Follow a sales plan with every customer

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