Corporate Regional Manager - Central/West & South Central

Join Haley Residential as one of our two new Corporate Regional Managers and take your career to the next level! In this dynamic role, you’ll drive success across multiple communities by overseeing marketing, leasing, financial performance, and team development. You’ll be key in optimizing properties performance, ensuring compliance, and enhancing resident satisfaction. From mentoring Community Managers, resolving escalated resident concerns, approving budgets, and driving revenue growth, your leadership will directly impact our properties' success. At Haley Residential, your career is more than just a job—it’s an opportunity to grow, thrive, and make a meaningful daily impact! We are committed to supporting what matters most to you: your well-being and your future. We offer a competitive compensation and benefits package, exciting bonus opportunities, 401K with company matching, and more. If you thrive in a fast-paced environment, are passionate about building strong communities, and want to be part of a team that values innovation, collaboration, and making a difference in people's lives every day, we’d love to have you on our team!

Position Purpose

The Corporate Regional Manager is responsible for the oversight and performance of a portfolio of 2,500-3,000 residential units, ensuring operational excellence, financial success, and resident satisfaction. This 100% remote role requires strong leadership, financial acumen, and expertise in marketing, leasing, compliance, and team development to drive efficiency and optimize property performance.

Essential Responsibilities

• Review and audit marketing and leasing functions for communities, including, but not limited to, showing units, screening and selecting qualified residents, preparing advertising and marketing programs, surveying competition, reporting, and compliance with rental applications and leases.
• Receive escalated resident relations issues and assist in resolution. Respond to resident inquiries, complaints, and concerns.
• Review and approve/deny Reasonable Accommodation/Modification requests.
• Conduct a physical inspection of all assets at least quarterly.
• Oversee financial performance and budget creation/oversight on all designated properties. Has specific oversight of all financial reporting and control, including budget preparation, budget variances, reporting, approving invoices, inventory of equipment and supplies, payroll, and additional items as needed.
• Manage, train, and develop Community Managers. Assist Community Managers with their staff, including hiring, terminations, performance management, orientations, payroll, motivation, employee performance reviews, and goal setting. Responsible for all personnel issues, coordinating all corrective actions with Human Resources and the Regional Vice President.
• Assist in the roll out and implementation of new software programs, policies, and processes. Communicate with their team the objectives and expectations associated with each.
• Act as a replacement community manager at any designated properties under the span of control, fully able to perform all community manager tasks.
• Responsible for conducting second interviews as needed prior to hires in the communities within your team. Upon hire, ensure the new employee is onboarded and trained to Haley Residential standards.
• Dispositions - Responsible for communication with the on-site team, including but not limited to decisions for sale, stay bonuses, and disposition benchmark requirements. Responsible for monitoring performance and working with the team to ensure a successful disposition.
• Acquisition - Responsible for heading due diligence team while on-site, responsible for completing employee interviews and discussing recommendations with the Regional Vice President. Prepare action plan for takeover and onboarding of new team. Provide weekly feedback to the Regional Vice President for the first 90 days post-closing.
• Oversee weekly delinquency reporting and ensure teams are entering comments. Review delinquency weekly to ensure evictions are filed as needed and the site is complying with the delinquency policy.
• Oversee the financial performance of each property, including—but not limited to—growing revenue and controlling expenses. For example, attend weekly Revenue Management Calls, push renewal rates, review Open Items Report, and work with teams as needed.
• Budgeting – Complete the budget with Community Managers and submit a finalized budget to RVPs for review.
• Coordinate casualty/insurance claims, including, but not limited to, reviewing and submitting incident reports. Ensure accuracy and the full scope of information is received. Work with legal, RVP, and Insurance on claims/suits that may arise.
• Quarterly review of financial performance with the Regional Vice President.
• Monthly review of overall performance with each team, including but not limited to income, expenses, occupancy, make-ready, and work orders. Provide a written action plan as needed if the site is missing any metrics to the Regional Vice President, along with a Budget Variance Report.
• Responsible for coordinating and ensuring the accuracy of various reports, for example, occupancy predictions and BVRs.
• Maintain knowledge of all markets and be aware of changing conditions, proactively working to address any concerns.
• Other duties as assigned.

Core Competencies for this Position

• Accountability/Results/Initiative
  1. Assumes accountability, setting high standards and proactively managing tasks. Addresses issues promptly, seeks growth opportunities, acts independently, and responds swiftly to urgent needs with resourcefulness.
• Adaptability
  1. Adapts well to change, manages shifting priorities, and remains productive amid challenges, adjusting methods to fit the situation.
• Administrative Compliance
  1. Adheres to SOPs, guidelines, and company policies, complies with rules, and applies feedback. Seeks clarification when needed and adjusts behavior to meet expectations.
• Attendance
  1. Consistently follows timekeeping guidelines, plans absences in advance, and ensures punctuality for work and meetings, arranging coverage when necessary.
• Business Acumen
  1. Demonstrates a strong understanding of profitability drivers, including market trends, competitive positioning, and cost control. Aligns work outcomes with key business drivers and company goals.
• Interpersonal Skills
  1. Shows genuine empathy and respect for others, maintaining their self-esteem and providing support as needed. Actively listens, encourages input, and builds positive relationships with composure in challenging situations.
• Leadership / Coaching / Employee Development
  1. Provides clear, results-oriented leadership while empowering team members and valuing feedback. Fosters collaboration, accountability, and a growth-focused culture. Recognizes strong performance and addresses issues promptly.
• Managing Change / Training
  1. Leads teams through change by defining project scope, engaging stakeholders, and assigning clear responsibilities. Provides training and communication for smooth transitions and measures progress, keeping stakeholders informed.
• Problem Analysis/Solving
  1. Uses logical reasoning to analyze data, identify trends, and make informed decisions. Synthesizes information, recognizes patterns, and applies past experiences to find optimal solutions. Involves team members as needed, justifies actions, and considers impacts on all parties to implement timely solutions.
• Productivity
  1. Consistently meets efficiency standards and goals, maintains focus amid distractions, and works to improve productivity. Meets deadlines and proactively communicates risks to timelines.
• Professional Impact
  1. Projects confidence and professionalism, commanding respect with a composed demeanor and appropriate appearance. Communicates assertively, remains approachable, and stays calm under pressure.
• Safety/Security/IT Security & Compliance
  1. Adheres to and promotes safety, security, and IT protocols, ensuring a safe work environment and compliance with data privacy and cybersecurity practices. Identifies risks, reports hazards, and encourages others to follow safety and security measures.
• Strategic Focus
  1. Anticipates future trends to align with organizational goals, continuously analyzes strategic priorities, and evaluates strengths, weaknesses, opportunities, and threats. Adapts strategies with resourcefulness and professional insight in response to changing conditions.
• Technical KSA's
  1. Maintains a high level of professional and technical expertise in job-related areas. Keeps up to date with industry trends and advancements.
     

Job Specifications

• Three years prior experience in a related field required.
• Experience in handling financial aspects of property management.
• Knowledge of business principles, management theories and accounting/finance practices usually acquired through bachelor’s degree in business or related field or equivalent work experience. Certified Apartment Manager (CAM) designation by National Apartment Association strongly preferred.
• High level communication skills, written and verbal.
• Ability to handle multiple priorities on an ongoing basis.
• Periodic significant time involvement beyond normal working hours to meet deadlines.
• A State driver’s license and working vehicle for use during business hours, and proof of liability insurance required.
• On-time, consistent attendance is an essential function of the position.
• Ability to travel to sites, variable 75%

Physical Requirements

• Constant need to stand or walk. (50%)
• Constant need to sit. (50%)
• Constant need to perform activities such as: (66-100%)

Write / Type

Varied communications.

Grasp / Turn

Varied office duties.

Finger Dexterity

Varied office duties.

• Constant need to perform activities such as: (33-66%)

Bend/Stoop/Squat

Varied office duties.

Climb Stairs

Varied office duties.

Push or Pull

Varied office duties.

Reach Above Shoulder

Varied office duties.

• Consistent need to lift or carry 1-10 lbs. (66-100%)
• Frequent need to lift or carry 10-20 lbs. (33-66%
• Occasional need to carry 20 lbs. (1-33%)
• Constant need to see and observe. (66-100%)
• Constant need to hear and speak. (66-100%)

Working Conditions

• Working mostly indoors with occasional outdoor ventures. This position will office out of the incumbent’s home. The following office equipment will be provided: laptop and docking station, dual monitors, keyboard and mouse, a small printer/scanner and cell phone.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.