Job Description
Job Description
Position PurposeThe Community Manager is responsible for effectively managing and coordinating personnel, activities, and resources to achieve the apartment community's objectives. This role ensures the smooth operation of the property, maximizes resident satisfaction, and optimizes the property's financial performance.
Essential Responsibilities
Administrative
- Maintain a clean and organized office environment, including properly storing and shredding paperwork as needed, uploading essential documents to online and internal platforms, and ensuring notes are accurately and timely entered.
- Oversee and review all financial reporting and control, including budget preparation, monitoring budget variance (BVR’s) and occupancy prediction reports, approving AP invoices, setting up AP invoices for payment, and managing equipment and supplies inventory, payroll, and bonuses.
- Conduct audits of various documents, including bonuses, leases, make-readies, budgets, move-ins and move-outs, collection and leasing platforms, month-end items, and SODAs. Ensure accurate processing and timely filing into Yardi. Manage all online filing.
- Coordinate and prepare for lender or Section 8 inspections to ensure compliance and readiness.
Operations
Oversee, delegate, or actively perform tasks across the property, ensuring all responsibilities are completed efficiently, vacation coverage is provided, and ownership of the property is taken.Oversee and participate in all marketing and leasing functions, including utilizing online platforms, showing units, screening and selecting qualified residents, preparing advertising and marketing programs, conducting competitive surveys, and ensuring compliance with rental applications and leases.Manage all aspects of resident relations, including responding to inquiries, handling complaints and concerns, managing collections utilizing required platforms as necessary, maintaining complaint logs, overseeing move-ins and move-outs and incoming and outgoing mail, and handling resident packages.Ensure the upkeep of the physical property by scheduling and inspecting maintenance work, conducting regular grounds reviews, managing the make-ready process, and recommending repairs, replacements, improvements, and workflow.Perform other duties and responsibilities to support the community's overall successLeadership
Models the work performance, work ethic, attitude, and behavior expected of all team members.Manage the recruitment process within ADP, including resume screening, hiring, and onboarding of employees. Ensuring the organization attracts and retains top talent and seamlessly integrates new hires.Providing ongoing training, development opportunities, and feedback that fosters employee growth and alignment with company objectives through ongoing team and individual meetings.Fully utilize the Performance review module within ADP to set performance expectations and review and track ongoing performance monthly, as necessary, and yearly.Critical Key Performance Metrics by Job Descriptions
YTD (Year-to-date) Budget ManagementYTD NOI (Net Operating Income)YTD ExpensesOccupancy Rate (%)Rent Growth (%)Month-to Month Lease Management (%)Renewal Retention Rate (%)Lead-to-Tour Conversion Rate (%)Tour-to-Lease Conversion Rate (%)Lead-to-Lease Conversion Rate (%)Delinquency Collected (%)Work Order per Day AverageWork Order Completion Average (Within Three Days)Make-Ready Turnaround Time Average (Within Ten Days)Job Specifications
Minimum of two years’ experience in property management or related field preferred.Experience managing all financial aspects of property management.Continuing education or certification in the property management field preferred.
Knowledge of business principles, management theories, and accounting / finance practices typically acquired through a bachelor’s degree in business or a related field or equivalent work experience.Strong written and verbal communication skills.Ability to manage multiple priorities effectively.Must possess a state driver’s license and a reliable vehicle available during business hours.Periodic significant time involvement beyond regular working hours to meet deadlines.This position requires a blend of leadership, financial acumen, and property management expertise to ensure the community’s overall success and resident satisfaction.Physical Requirements (% of work time)
Constant need to stand or walk. (50%)Constant need to sit. (50%)Constant need to perform activities such as : (66-100%)Write / Type
Varied communications.
Grasp / Turn
Varied office duties.
Finger Dexterity
Varied office duties.
Constant need to perform activities such as : (33-66%)Bend / Stoop / Squat
Varied office duties.
Climb Stairs
Varied office duties. Show apartments
Push or Pull
Varied office duties.
Reach Above Shoulder
Varied office duties.
Constant need to lift or carry 1–10 lbs. (66-100%)Frequent need to lift or carry 10-20 lbs. (33-66%)Occasional need to carry 20 . (1–33%)Constant need to see and observe. (66–100%)Constant need to hear and speak. (66-100%)Working Conditions
Working mostly indoors with occasional outdoor ventures.Disclaimer
The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
