What are the responsibilities and job description for the Intake Care Specialist - Care at Home position at Halifax Health?
Overview
Halifax Health - Care at Home is seeking an Intake Specialist.
Summary
The Intake Care Specialist performs a variety of duties. This position requires skill in planning, organizing and coordinating all incoming referrals from outside sources. This position is also responsible for scheduling of Nurses, Therapists, and Home Health Aides for a specific patient population. This position reports directly to the office manager and assists patient care coordinators and office staff as needed.
Job Qualifications
- High school diploma or general education degree (GED)
- One to three years related experience and/or training; or equivalent combination of education and experience.
- Ability to communicate with a wide variety of individuals and families of varying life styles, ages, cultural and ethnic backgrounds.
- Ability to communicate and build relationships with peers and external referral sources.
- Ability to read and comprehend instructions, correspondence/memos with excellent documentation and communication skills
- Ability to be proactive in problem solving, critical thinking, and conflict resolution.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Computer with experience in Microsoft Office and Windows, Copier, Fax Machine, Telephone.
- Must have a valid driver’s license.
Critical Thinking: Must be able to understand and evaluate patient needs
Attention to Detail: Intake specialists review patient medical history to assure complete referral information and must be knowledgeable of all payer sources
Communication Skills: Must be able to effectively communicate with patients, family and referral sources
Organization: Intake Specialists receive multiple referrals on a daily basis
Team Player
Computer skills, ability to learn agency computer software
ICD-10 coding experience preferred
Experience in scheduling within home health care or alternate health care setting.
Job Duties and Responsibilities
Receives and coordinates all referrals from various sources and follows up with appropriate facilities or patients for any needed documentation.
Completes insurance and physician verification per regulations
Works with all payer sources for visit authorizations
Accurately inputs patient information into computer system
Works with Patient Care Coordinator to facilitate the start of patient care contacts patient/family to advise of referral to agency
Contacts PCP to advise of referral
Initiates Face to Face documentation and follows-up on outstanding f2f forms
Maintains excel referral spreadsheet, monthly episode count and monthly metrics report Assists with initial chart audits
Maintains orders management system, orders are sent to Patient Care Coordinator for review and attached to the patients chart
Maintains positive internal and external customer service relationships
Ability to demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed
Maintains patient confidentiality
Adheres to agency policies and demonstrates dependability
Demonstrates initiative, strives to continually improve processes and relationships Participates in off-hours on call phone rotation
Initiates care team responsible for patient care.
Schedules patients’ start of care visit and assists clinical staff with on-going patient scheduling.
Assuring appropriate supervisory visits and re-assessment visits are scheduled
Other duties as assigned
About Us
Recognized as one of the 50 Top Cardiovascular Hospitals™ in the United States by IBM Watson Health™, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization. Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks. For more information, visit halifaxhealth.org.
