Director of Billing & Business Services

Hall Ambulance Service, Inc. has served the Kern County Community for over 50 years. Join us in building a future based on our founder’s values of Care, Compassion, and Community!

The Director of Billing Services is responsible for overseeing all client services related to the billing of ground and critical care ambulance transport services. This role includes managing and developing the medical billing staff, ensuring adherence to best practices, maintaining professionalism, and promoting considerate communication with patients. The Director provides effective leadership to all employees within the Business Office, coordinating daily activities to ensure smooth operations. Additionally, the Director is tasked with maintaining a cost-effective and productive division that fosters market share growth while supporting the company's profitability and long-term success.

ESSENTIAL JOB FUNCTIONS

• Lead and manage all Business Office medical billing staff, ensuring a high level of productivity and efficiency. Provide training, allocate work, and resolve personnel issues to maintain a positive and high-performing team. Foster a culture of accountability, collaboration, and professionalism
• Direct the day-to-day operations of the department, ensuring all activities are aligned with company goals and compliant with federal, state, and industry regulations. Implement efficient processes to streamline workflows and enhance operational efficiency.
• Continuously monitor team productivity, set clear performance goals, and assess progress. Use data-driven insights to recommend and implement strategies for process improvement, team development, and enhanced performance outcomes.
• Analyze trends, prepare reports, and provide insights to leadership for strategic decision-making.
• Ensure accountability for the entire revenue cycle, from client contact through billing, cash receipts, and final collections. Regularly assess and optimize the process to ensure prompt, accurate, and effective revenue recovery.
• Keep the team informed on the impact of regulatory changes, ensuring that billing practices remain compliant with all federal, state, and payer regulations. Make timely recommendations for corrective actions to safeguard the company’s compliance.
• Effectively communicate all new regulatory billing changes and updates to the CFO and relevant management staff, ensuring clarity and timely implementation of adjustments in policies and practices.
• Ensure all reimbursements comply with payer contracts and applicable federal and state regulations. Monitor revenue cycle performance to ensure compliance and the achievement of key performance benchmarks.
• Work with administration to meet business and community goals and objectives.
• Ensure Business Office metrics and objectives are consistently met.
• Oversee employee performance, including onboarding, coaching, and disciplinary actions in collaboration with Human Resources.
• Stay abreast of changes in billing regulations, industry best practices, and new technologies. Attend relevant Continuing Education seminars or courses to ensure the team stays up-to-date and fully compliant.
• Ensure the team maintains strict adherence to HIPAA and all other health information management regulations, safeguarding patient privacy and confidentiality at all times.
• Billing Software Integrity: Maintain billing software integrity, collaborating with IT for upgrades and evaluations.
• Other Duties: Perform additional tasks as assigned by the CFO to support company objectives.

KNOWLEDGE, SKILLS & ABILITIES

• Business & Financial Acumen: Strong understanding of business operations, decision support systems, and basic accounting principles.
• Analytical & Strategic Thinking: Skilled in analyzing data, drawing strategic conclusions, and performing predictive analysis to drive solutions and improvements.
• Technology & Efficiency: Proficient in adopting new technologies to optimize workflows and improve operational efficiency.
• Communication & Software Expertise: Excellent communication skills, both oral and written, with advanced proficiency in Microsoft Office and spreadsheets.
• Medical Billing & Compliance: Extensive knowledge of billing systems, including Medicare, Medicaid, and private payers, with expertise in regulatory and coding requirements.
• Policy Development & Compliance: Experience creating billing and reimbursement policies that comply with regulations while ensuring data security and patient privacy.
• Strategic Planning: Ability to design, implement, and evaluate strategies for quality, efficiency, and consistency in programs.
• Leadership & Team Collaboration: Strong leadership, training, and supervisory skills with a focus on fostering positive team dynamics and meeting deadlines.
• Problem-Solving: Effective at managing complex problems with multiple variables in an organized and structured approach.

QUALIFICATIONS

• Bachelor’s degree in business administration or related field, or 5-7 years of progressive experience in healthcare revenue cycle operations.
• Minimum 2 years of management experience in a healthcare setting, with expertise in medical billing/reimbursement.
• In-depth knowledge of Federal, State, Medicare, Medi-Cal, and government payer regulations.
• Proficient in Microsoft Office and other systems, with the ability to generate reports and spreadsheets.
• Strong leadership, interpersonal communication, and critical thinking skills.

STARTING SALARY RANGE

$120,000 - $140,000 annual; DOE

Salary : $120,000 - $140,000