Operations Manager

Purpose Of The Job

The Operations Manager oversees facilities, property management, vendor contracts, and operational logistics for a large law firm with a primary location in Atlanta and multiple regional offices. This position ensures the seamless functioning of facilities, security systems, office setups, and vendor relations while maintaining cost efficiency and high standards of service.

Key Responsibilities

Facilities Management

• Manage all facility operations across Atlanta and regional offices.
• Serve as the primary liaison with the Atlanta building management office and regional property managers.
• Address facility maintenance issues, including water leaks, appliance repairs, and systems replacements.
  
  

Security and Safety

• Oversee access badge issuance and termination for the Atlanta office.
• Serve as the point of contact for regional property managers regarding security badge systems, keys, and fobs.
• Coordinate fire safety protocols and fire extinguisher inspections for the Atlanta office.
  
  

Parking and Transportation

• Manage parking assignments in Atlanta and transportation/parking contracts for regional offices.
• Audit parking bills for accuracy and process them with accounting.
  
  

Workplace Assignments and Office Logistics

• Collaborate with the managing partner to assign work locations for attorneys and staff in Atlanta; assist regional offices as needed.
• Oversee office supply accounts and liaise with vendors to ensure timely and accurate services.
  
  

Vendor and Contract Management

• Administer contracts for beverage, shredding, and cleaning services for all offices, ensuring vendor accountability and billing accuracy.
• Manage copier and postage machine contracts and secure equipment for new offices.
• Coordinate furniture purchasing, placement, and setup for buildouts, working with architects and furniture vendors to negotiate pricing and ensure quality.
  
  

New Location Setup

• Lead all aspects of new office buildouts, including furniture, equipment placement, and installations.
• Coordinate with IT, Marketing, and other departments for system integration and signage.
  
  

Legal Support Services

• Oversee account setup and audits for attorneys using legal research programs (e.g., Westlaw, Law.com).
• Manage registrations for state and local bar associations.
  
  

Education

Required Qualifications:

• Bachelor’s degree in Business Administration, Facilities Management, or a related field.
  
  

Experience

• Minimum of 5 years of experience in facilities management or operations management, preferably in a professional services environment.
• Experience managing vendor contracts and overseeing new location buildouts.
  
  

Skills

• Strong organizational and project management skills.
• Excellent communication and negotiation abilities.
• Proficiency in Microsoft Office Suite and familiarity with property management software.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

Physical Requirements

• Ability to travel to regional offices as needed.
• Occasionally lift and move office equipment or furniture.
  
  

Goals

Performance Measures:

• Timely resolution of facility and vendor-related issues.
• Ensure cost efficiency and accuracy in vendor billing.
• Maintain compliance with safety and regulatory standards.
  
  

Competencies

• Operational efficiency and attention to detail.
• Vendor relationship management and accountability.
• Proactive problem-solving and decision-making.
  
  

Working Conditions

• Office-based with occasional travel to regional offices.
• Fast-paced, deadline-driven environment.