EHMS Technology Support Assistant

Position Type :

Support Staff / Technology Support Assistant

Date Posted : 10 / 21 / 2024

Location :

East Hall Middle School - 0289

Date Available : 11 / 1 / 2024

Closing Date : until filled

Position Purpose

Under the general supervision of the Principal, to maintain the school's computer and network equipment in operating condition, meeting the technology needs of the staff; troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems.

Utltimately EHMS is looking for someone who : brings energy and a team-oriented personality, has an eye for detail, is a quick learner and an indenpendently motivated person.

Essential Performance Responsibilities

• Installs and maintain computer operating systems, application software, and related computer equipment.
• Performs computer hardware repair (computers, servers, switches, printers, scanners, and programs).
• Creates and maintains E-Mail and Internet accounts on computers; configures E-Mail and security / passwords on computers (Active Directory).
• Inspects computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
• Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
• Provides technical support to users of hardware
• iPad Management (Apple)
• Infinite Campus - Parent Portal & Gradebook management
• Coordinates computer and network-related repair requests.
• Assists in record-keeping regarding the functioning and inventory of the school's computers and related equipment, repairs, etc.
• Assists in making recommendations regarding the purchase of new computers, software, and related equipment.
• Assists in front office as necessary
• Title I Equipment Inventory
• Other duties as assigned

Additional Duties :

Performs other related tasks as assigned.

Note : The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

Equipment :

Uses personal computers, servers, switches, scanners and printers, and related equipment.

Knowledge, Skills and Abilities

Physical and Mental Demands, Work Hazards :

Works in standard office and school building environments.

Note : Also see the Summary of Physical, Sensory and Environmental Requirements Needed to Perform Essential Job Duties for this position.

Qualifications Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to :

Significant successful related experience in computer and network installation, maintenance, troubleshooting and repair.